Hey All - Well it is clear that we have some issues with the upgrade - namely the messaging about the paid portion AND how to upgrade AV without upgrading Converter - if you so choose. SO - How about you wait on upgrading until I can get back to you about this - and then I will fill you all in on the best way to approach this and so on. Sound good? Should be later today. Thanks, Leslie -----Original Message----- From: blindreplay-bounce@xxxxxxxxxxxxx [mailto:blindreplay-bounce@xxxxxxxxxxxxx] On Behalf Of Pam Drake Sent: Monday, October 20, 2008 12:16 PM To: blindreplay@xxxxxxxxxxxxx Subject: [blindreplay] Upgrading The Converter: Just Putting In My Two Cents I think most of us here who are asking this question have been longtime users of Replay A/V, so we'll have to pay for the converter if we wish. My question would be whether choosing not to upgrade the converter, however that is done as I haven't tried this yet, will allow the installation of the main application to proceed, leaving the old converter intact. I'll be interested in Leslie's follow up, and whether the company will have to make the reason for the fee clearer in a notice on the installation screen. I myself am not surprised there might be an occasional price hike; but many people, and perhaps companies as well, believe in the beginning of a new venture there will never be a need for an extra charge, so expect this will always be the case. Then when time, programming resources, and good, old-fashioned labor make a charge necessary we're surprised. This is not a criticism, just an observation after years of using adaptive and non-adaptive software. Just my thoughts. By the way, I haven't upgraded since Version 14, but am thinking I may do so in order to have the advantages of the sending option and improvements in the converter, for which I will pay. Pam ----- Original Message ----- From: "Leslie Bee" <leslie@xxxxxxxxxxx> To: <blindreplay@xxxxxxxxxxxxx> Sent: Monday, October 20, 2008 11:22 AM Subject: [blindreplay] Re: Replay AV 8.50 released! Hi - I wrote "Life My Way" directly - I need to look up their order history to understand whether or not they are entitled to a free upgrade or not. I also need to look at the terms for the upgrade with Replay AV - I believe if you purchased Replay AV after July 1 2008 you are entitled to a free upgrade to the latest version of Replay Converter...if you purchased before you would need to pay $9.95 - but it is an optional upgrade. (The reason for the charge is that Replay Converter 3.0+ is a MAJOR rewrite from the earlier version and cost us a lot of time and money to develop-so we are trying to share that cost with our customers by charging a small fee - BUT again it is an optional upgrade so you don't have to do that if you don't want.) Let me see what I can find out and I will get back to you soon. Stay tuned. Leslie -- To unsubscribe: e-mail blindreplay-request@xxxxxxxxxxxxx with unsubscribe in subject To contact list owner: e-mail blindreplay-admins@xxxxxxxxxxxxx -- To unsubscribe: e-mail blindreplay-request@xxxxxxxxxxxxx with unsubscribe in subject To contact list owner: e-mail blindreplay-admins@xxxxxxxxxxxxx