Hi David,
Hopefully I won't have to pay for this repair. My phone is less than a
year old, so I shouldn't have to. The trainer was looking at my screen
and he said there were no scratches, cracks, or anything else that
might indicate the display is bad, but it could be something with the
sensors inside the phone. I won't know until they look at it. In the
meantime, I have had some success with holding my thumb near the
charging port for stability. I don't know why I did not think to try
that at the store.
On 7/10/18, David Goldfield <david.goldfield@xxxxxxxxxxx> wrote:
Kelsey,You are invited to visit the moderator's Web site at WWW.DavidGoldfield.Info
I'm so glad you were able to get some assistance from the Apple store.
Not only were they able to help you with your technique in performing
the gesture but they might have also confirmed a problem with your
particular phone, which they can hopefully fix or replace with a minimum
amount of drama.
On 7/9/2018 9:59 PM, Kelsey Nicolay wrote:
ad
Sent from my iPhone
Hello,
I wanted to take a moment to update you on how I’m doing with tge scrub
gesture I posted about a while back. I went to a Voiceover workshop at the
Apple Store this evening. I brought this up with the instructor. He tried
it on my phone several times before finally getting it to work, but it was
hit or miss. He said there is a known issue with the scrub not working
consistently and recommended I report the bug to Apple which I will do
very soon. He also said that I may have a display issue since my phone
doesn’t always respond to my gestures. He said to not move my fingers so
far to the right and to do it more quickly, but I will have to go back to
have the display tesed. Depending on the results, they may have to give me
a new phone. To further determine if it is my phone, they had me do the
gesture on one of their phones and it worked fine. He said my gesture
technique is very good. Only thing I need to work on is using the pad of
my finger rather than the tip. The trainer I h
said not to separate my fingers but don’t pinch them together either.
I’ll update everyone once I go back to the store to have my phone checked,
but that’s where we stand right now.
Kind Regards,
Kelsey NicolayYou are invited to visit the moderator's Web site at
WWW.DavidGoldfield.Info for additional resources and information about
assistive technology training services.
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