Hi Bill,
I’m going to guess that Microsoft rain a system file check.
This is generally the 1st step when a problem like this occurs.
To do this open an elevated command prompt
press the windows key
type cmd
press ctl-shift-Enter
answer yes to the UAC prompt if t appears
in the cmd.exe window
type
sic /scannow
If all goes well(and it probably won’t) if will just fix the issues.
If it does error it will print an error message most likely indicating the you
need to use the DISM command to fix your problem.
The DISM command has many options..I need to refresh my memory to come up with
the typical sequence.
You will need a CD or .iso matching the “Exact” version of windows you are
currently running..(this may require a download from MS).
Get6ting the /sourc: option correct can be a challenge.
MS may have went a different direction, doing a repair from the initial DVD is
another option…but care must be taken not to wipe existing programs and
data…I’m not aware of a way of doing this with any speech…unless the built in
Navigator works when in the repair console(wouldn’t be taking any bets on that).
If I can help in any way i’d be glad to help you.
a note about this thread?? for some reason on windows and/or OS X. the
background is red and the text is black…very hard to read. This doesn’t happen
on the iPhone. I’m not sure if other threads are showing up the same…most
others are black text on a white background….
Brian
.
On Mar 23, 2016, at 7:04 PM, The New Vision Store <nvs@xxxxxxxxxxxxxxxxxxxxx>
wrote:
Hi
I’ve tried twice to respond to your email already. Each time I read it back
it sounds like another language. Kind of funny, rather frustrating. Spanish
language problems asside…
I hope they got the malware off of your mom’s machine.
My dad is “aol desktop” all the way. That’s all he knows, that is the extent
to which he is comfortable.
From: blind-philly-comp-bounce@xxxxxxxxxxxxx
<mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx>
[mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx ;
<mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx>] On Behalf Of Deon Lyons
Sent: Wednesday, March 23, 2016 9:39 AM
To: blind-philly-comp@xxxxxxxxxxxxx <mailto:blind-philly-comp@xxxxxxxxxxxxx>
Subject: [blind-philly-comp] Re: Microsoft complaint
I have had pretty good luck with Microsoft Accessible support. Of the ten or
so times I have called these past few years, I have had only one bad
experience. I tried to get my mother to sign up with the Geek Squad, as she
was perpetually snagging malware with her incessive mouse clicking. grin
She declined and chose to take her laptop to a local mom and pop computer
store. They rolled her back to Windows 8.1, as they felt a lot of her issues
were from her laptop not having enough meat and potatoes to run Windows 10,
that, and her machine was plugged up with tons of malware. They set her up
with a desktop icon, and all she has to do is click the icon and they will
call her on the phone, discuss what the problem is, and remote access her pc
to troubleshoot the issue. This was a little more than a hundred dollars, but
hopefully it will ease her negative experiences as she chases a 200 dollar
Wal Mart debit card halfway around cyberspace.
I’ve heard good things about the Geek squad, and would recommend them to
anyone. I haven’t heard much about Staples though.
I usually have my son dig into mine when something goes south. He’s like a
frigging mole.
I remember when he was around 14, I went up to his bedroom, and he had an old
Pionex 233 P2 machine of mine on his floor. The tower was completely
disassembled, and I just stood there in shock with my mouth hanging open. He
looked at me and said, “What?”.
Ninety minutes later I went back up to his room, and the tower was on his
desk, running.
Good luck with your issues Bill.
dp
***
From: Merv Keck <mailto:blind5sparrow@xxxxxxxxx>
Sent: Wednesday, March 23, 2016 8:32 AM
To: blind-philly-comp@xxxxxxxxxxxxx <mailto:blind-philly-comp@xxxxxxxxxxxxx>
Subject: [blind-philly-comp] Re: Microsoft complaint
Hi,
I pay $99.99 a year for Geek Squad protection. This is not in-home. If I have
an issue I throw one of the three laptops in a carry case, hop in a cab, and
take it to the store where I leave it for a week to ten days. It costs me
only parts but no labor. For example if I need a new hard drive or want more
ram. They do home visits but I don’t know the cost for that.
From: blind-philly-comp-bounce@xxxxxxxxxxxxx
<mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx>
[mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx ;
<mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx>] On Behalf Of The New Vision
Store
Sent: Wednesday, March 23, 2016 1:01 AM
To: blind-philly-comp@xxxxxxxxxxxxx <mailto:blind-philly-comp@xxxxxxxxxxxxx>
Subject: [blind-philly-comp] Re: microsoft complaint
I’m not feeling very trusting toward either of those companies coming out to
my house and doing stuff, telling me it’s okay and then leaving.
I’ve had too many events of that kind that left me in deeper trouble.
I sadly stuck.
From: blind-philly-comp-bounce@xxxxxxxxxxxxx
<mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx>
[mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx ;
<mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx>] On Behalf Of nascarlill1
Sent: Tuesday, March 22, 2016 11:36 PM
To: blind-philly-comp@xxxxxxxxxxxxx <mailto:blind-philly-comp@xxxxxxxxxxxxx>
Subject: [blind-philly-comp] Re: microsoft complaint
Hi, Bill;
I'm surprised by that failure on their part. They've always worked with me on
whatever issue I was struggling with and when promised, someone called back
that same day. It could be
that your problem is one that stumps them and nobody wants to admit it.
However, if someone from Microsoft suggested an on site visit from someone,
I'd recommend a tec from either Staples or Geek Squad. They're both very
good and know their stuff. They aren't cheap but if you've got a problem
bugging you, they'll get to the bottom of it and get it straightened out for
you. I believe both have a policy of accepting only credit cards instead of
cash. Perhaps that's because it's easiest to keep track of that way. Anyway,
I've dealt with both and have no regrets. Good luck with your update failure
issue. Hope you can get it corrected soon. One thing I must warn you about.
Both companies take anywhere from a few days to a week or two to arrange and
set up an appointment with you so be prepared for that. I think my tecs came
out here within three to five days of my first contact by phone to those
companies. Take care.-----
Lillian
Original Message -----
From: The New Vision Store <mailto:nvs@xxxxxxxxxxxxxxxxxxxxx>
To: blind-philly-comp@xxxxxxxxxxxxx <mailto:blind-philly-comp@xxxxxxxxxxxxx>
Sent: Tuesday, March 22, 2016 10:33 PM
Subject: [blind-philly-comp] microsoft complaint
It is now two weeks that MS help desk has not called me back.
I called about updates that were marked as failed.
A teck went through and did several things and said she’d call Friday or
Monday.
I didn’t hear, so called on a Tuesday. It was her day off so a new person
tried the next thing a supervisor recommended.
No luck and I would get a call back.
I looked on the net and by KB# and topic saw recommendations for the 4
things attempted, some of which I could not have done myself.
I received a call from MS later than promised and was told that a new instal
of win7, or some other process requiring sighted assistance would fix this
for me.
I said there was no sighted assistance and asked if updating to win10 would
do it, and if so would they help from beginning to end.
I have now, 2 weeks, not gotten an answer to assist in proceeding with the
yet unfixed failed updates in Feb. I have also found updates in December
that failed, to which I alerted them during the second phone call.
This is my first unsuccessful, and low quality dealing with them. I
understand “can’t fix” or “must be local, hands on”. But not calling back,
even to give an answer?
Okay, I’m done complaining, I really do have other issues requiring my
efforts.
I guess the take away would be, if all you find on the net about failed
updates doesn’t help… this is where it may lead.
