Good morning everyone,
We're trying to troubleshoot a situation where not all of
our devices recognize that mail is no longer on the server. We check our
E-Mail daily. We're using a Windows 7 desktop, a laptop running Windows XP,
and 3 iDevices an iPad Air2 and to iPhones. If we check E-Mail on the
desktop we're assuming that there is no mail on the server. We always tell
Windows and iOS not to leave messages on the server. All 4 devices download
mail from the same account.
If we check mail using the XP laptop or any one of the iDevices all of these
devices recognize that there is no remaining mail remaining on the server.
However if we check E-Mail on the desktop the fact that there shouldn't be
any E-Mail remaining on the server is not detected by the laptop or the
iDevices. I was made painfully aware of this yesterday when I downloaded
E-Mail to my iPhone. I ended up deleting over 2000 messages from that
device. Again we're using the same account on all of these devices yet the
laptop and the iDevices are downloading E-Mail messages we know for a fact
were downloaded using our Windows 7 desktop.
Perhaps one place to begin solving this mystery is to check
to see if the "Leave Messages on Server" checkbox is unchecked meaning that
when mail is downloaded to the desktop it should not be available to be
accessed by other devices. We're using Outlook 97. If someone could tell us
where to find this setting this is a starting point to remedying this
problem.
Should this fail to solve the problem we need to figure out
where to go next with it. Time-Warner/Spectrum is our Internet provider.
We're not sure if this is a Spectrum, Microsoft, or an Apple issue so would
appreciate some suggestions on which way to go to prevent future E-Mail
buildups on all of our devices. Some suggestions and possible remedies will
be very much appreciated.
Peter Donahue
