Hi shelley this is kenny. To work around this problem depending on if you use openbook or kurzy Convert the file to a doc format. Then Open the file in word and press alt+f to open the file menu. Arrow down and press enter on save as. After the dialog opens, tab until you hear save as file type. Arrow down until you hear rtf rich text format. After you arrow down to rtf format press tab to tab to the save button and press enter. Then try submitting again. It should work because it did work for me. Let me know if you have anymore questions.