Hi, Charlene, I'd say Rob Turner is a prince among men. I mean it because he was the man who helped me learn how to download books from Bookshare when I was a new computer user. At that time, I'd never had a compact flash card or an SD card and I didn't remember how to save files. He also showed me how to change my password at the bookshare.org site. This was when the files you downloaded weren't self-extracting via Windows. You needed a little unpacking tool to open the Bookshare files. I'm really glad Mr. Turner will deal with this problem. Regards, Kim Friedman. -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Charlene Ota Sent: Sunday, November 27, 2011 9:54 AM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] simply good bread Kim, just to let you know, I had sent a message to bookshare support about this book a couple of weeks ago and got back a response and thought I'd share it. -----Original Message----- From: Rob Turner [mailto:support@xxxxxxxxxxxxx] Sent: Monday, October 24, 2011 11:55 AM To: caota@xxxxxxxxxxxxx Cc: rob.t@xxxxxxxxxxxx Subject: Your question about Bookshare - Case 00050485-Technical Support [ ref:00D47KKe.5004HApsP:ref ] Hello Charlene, Thank you for contacting Bookshare Support. I verified that "simply Good bread" only contains the legal boilerplate and reported the problem to our Engineering Department. I'll notify you when the problem is fixed. Sincerely, Rob Turner BookShare Technical Support support@xxxxxxxxxxxxx Bookshare.org To find ANSWERS to Frequently Asked Questions: http://www.bookshare.org/portal Case 00050485 Information: I tried to send e-mail through the proper channel, report book quality, but that form isn't working. I downloaded both the Daisy without images version and the brf version of Simply Good Bread and neither of them is the actual book, there's just a list of items with online connections and comments that the kindle doesn't work with them, something like that, sorry can't remember the exact wording. Anyway, needless to say, the text of the book appears to be missing. Just wanted to let you know and you can send on to the proper place. Thanks much! ref:00D47KKe.5004HApsP:ref To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.