Hello all: Don't post too much, but this is a need help immediately post. Must say here that I have been emailing with HW in New Zealand on this. I am a Bookshare validator. I would prefer to use the BrailleNote. I am running a BT-16 MPower running 7.0. Since I upgraded to 7.0, and possibly before running 6.2 but I don't think so, I will get truncated books. HW fixed a large file problem a long, long time ago, and until now it has not surfaced. So far, the books I have lost are all RTF files. I will read, close the file, open the file and read, close the file, and after doing this a time I will open the file and the file will be truncated. I will say here that I use a CF or SD card to read, and it does not matter if CF is in the back or in an adapter on the side. Also, I place the book on the cards with a book reader on my computer. When I go to open I enter bringing up review the options prompt, enter, and when the file opens it says "This is a text document." My first question is what is the file type at this point. When I sent one of my truncated files to Humanware and they had the techs look at it, it was the techs' opinion that it was not a 7.0 problem. They felt somehow I was removing a format marker, though I do not know how I am doing this, and because of the format markers being in pairs the file is truncating. Suggestion was to open the file as not .RTF but .TXT and after validating it change it back to .RTF. Query here, would the page breaks placed in by the scanner (person who scans the book) stay in the text once the .txt file was changed back to .rtf and would other formatting remain? Second question is, if this changing and changing back will preserve formatting, can someone explain step-by-step how I do this. I have been in the User Guide and all it tells me is that it is possible to do. As this is what I maihnly use my BN for, I am desperate for some kind of answer here that will save my files. I thank anyone in advance for any help they can give. Reggie