Hi Kim, In this instance, the quality report is really, really important. I doubt that the publisher's file was lacking. I'd be willing to bet that something happened in the conversion process to daisy/brf. Bookshare's engineers can't help make files more readable when things like this come up without those quality reports. So, I'm glad you filled out the form. Mayrie -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Kim Friedman Sent: Wednesday, August 18, 2010 11:10 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] bugged Hi, I downloaded a cookbook from Bookshare which is rated as being of publisher quality (I shall name names). The book is The Girl and the Fig Cookbook by Sondra Bernstein. I tried to fill out the Quality improvement form (or whatever it's called) to report that a recipe was partially in the file (namely title, headnote and the first ingredient of it. Subsequent ingredients and baking instructions were not there because right after the first ingredient, there is a whole new section called "a word on wine". Sometimes words are run together in the file that should have been separated. (The recipe in question is for a Brown Butter Almond Cake with Berries). I'm really bugged because I should think the manuscript or file shouldn't be missing material that ought to be there. I wish publishers were deranged perfectionists, but in this case, this one wasn't. I'm done with the kvetching for now. I downloaded this in Brf format. I'm wondering if the one for Daisy format is missing the same stuff as my copy. Regards, Kim Friedman who isn't amused. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5377 (20100818) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.