I think the problem is solved. Well, there seems to be a related problem, but I want to troubleshoot that some more before discussing it. Apparently I gave up one step too soon. Bookshare support got back to me and suggested that now that I have downloaded the unpack tool again I should download the book another time. Apparently it did unpack that time. Now, there is a slight problem reading it on my computer, but, as I said, let me see if I can fix that on my own before I explain it. In a message dated 8/1/2008 8:37:29 A.M. Pacific Daylight Time, akp@xxxxxxxxxxxx writes: Hi all, Roger, I'd contact John Glass john.g@xxxxxxxxxxxx He can help you. Ann P. -- Ann K. Parsons Portal Tutoring EMAIL: akp@xxxxxxxxxxxx http://www.portaltutoring.info Skype: Putertutor "All that is gold does not glitter, Not all those who wander are lost." Email services provided by the System Access Mobile Network. Visit www.serotek.com to learn more about accessibility anywhere. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. **************Looking for a car that's sporty, fun and fits in your budget? Read reviews on AOL Autos. (http://autos.aol.com/cars-BMW-128-2008/expert-review?ncid=aolaut00050000000017 )