[bksvol-discuss] Re: Frustration Over Applying To Become A Volunteer
- From: "Gerald Hovas" <geraldhovas@xxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Mon, 9 Jan 2006 19:49:59 -0600
Jake,
I've been back for almost a week and a half, but you've been doing such a
good job at answering questions that you haven't been leaving me any to
answer. Thanks. It's been nice.
Gerald
-----Original Message-----
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Jake Brownell
Sent: Monday, January 09, 2006 7:49 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: Frustration Over Applying To Become A
Volunteer
Hi Gerald,
Your post read my mind. I was just about to send the same thing. Instead
I'll confirm Janice was out the last week of December and when I talked to
her last week she was playing catch up.
Glad to see your back to take the helm, I'll be back off to school next
week.
Jake
----- Original Message -----
From: "Gerald Hovas" <geraldhovas@xxxxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Cc: <Janice.C@xxxxxxxxxxxx>
Sent: Monday, January 09, 2006 7:37 PM
Subject: [bksvol-discuss] Frustration Over Applying To Become A Volunteer
> Monica,
>
> I'm sorry you're having trouble applying to be a volunteer. I'm
> forwarding
> your message to Janice who is currently handling applications for
> volunteering. Let me know if you fail to hear anything from Bookshare in
> a
> few days, and I'll give Janice a call. I haven't talked to her in a few
> weeks, so it's possible that she still isn't back or caught up from the
> holidays.
>
> Gerald
>
> -----Original Message-----
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
> [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Monica
> Sent: Monday, January 09, 2006 6:19 PM
> To: bksvol-discuss@xxxxxxxxxxxxx
> Subject: [bksvol-discuss] Re: Number of books
>
>
> Hi, Jake. I'd like to comment on something you said here, and I'm
> not sure how to do it without sounding overly confrontational. My
> aim is to give direct feedback rather than to assign blame
> anywhere. I am new here, so I know that I don't have the same
> background as many of the people on this list.
>
> On Sunday 1/8/2006, you wrote:
>>Yes, getting more people involved is a big goal for 2006 I think at
>>least. That not only means more volunteers, but more subscribing members.
>
> I would like to respectfully submit that the process for gaining
> volunteers is not working. I think Bookshare would get more help
> from its members if the process for signing up as a volunteer were
> standardized. I have spent the past 2 weeks trying to get a response
> regarding my application to volunteer and have not seen any response
> at all. For all but the most persistent of people, this would be
> enough to cause potential volunteers to spend their time and efforts
> elsewhere. The application for volunteer approval dumps members with
> an error message about not being able to apply because we're already
> members. The email address does not acknowledge receipt of email,
> and there has been no response there either. For growth to occur,
> these issues need to be addressed so that there is no confusion about
> a person's next step and the status of their application.
>
> The web site needs to be fixed to detect that a current member is
> filling out the volunteers' user agreement and leave them at a
> submission page at the end instead of taking them onto the new member
> form as it seems to now. If the approval process takes time to
> complete on the Bookshare side of things, it may be helpful to send
> new applicants a confirmation email, perhaps a template-style email
> notifying them that their application has been received and will be
> processed during the next week or month, however long it
> takes. These 2 steps could improve the rate of volunteering among
> current members and help new members become active in the community
> as soon as possible.
>
> Again, please understand that I am not writing this to blame
> anyone. I believe that problems have to be defined before they can
> be solved well. I hope my feedback is of some use.
>
> Sincerely,
> Monica Willyard
>
> Visit my blog at: http://plumlipstick.livejournal.com
>
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>
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