Nancy, I called Lexmark Technical Support last week and both times that I called, the employees were in India. I could not understand them and they couldn't understand me. I was furious with one of them and told him they were the people who took all our jobs and that all their jobs should be shipped back to the U.S. He didn't sound angry. However, he promised to have a refurbished printer to me last Saturday morning. I haven't received it yet, I guess that was his way of getting back at me for my comments. If I can find the exact address of Lexmark, I am going to complain to the CEO. Anna Kutlich