We currently use Ingram as our vendor for book buying but we are thinking of switching to Baker & Taylor. The main reason is that we have difficulties in reaching our Ingram rep. He is not good about call-backs. We also wanted to talk to Ingram about ebooks & no one has called us back or even emailed. Other than that, we have been pretty happy with Ingram. We receive our deliveries promptly even with processing. Has anyone switched and been happier with one over the other? Thank you, Lorrie Culver Technical Services & US Librarian La Jolla Country Day School 9490 Genesee Ave. La Jolla, CA 92037 (858)453-3440 x 163 Lculver@xxxxxxxxx Currently reading Careless People by Sarah Churchwell.