Thank you everyone who replied, both on- and off-list.
Greatly appreciate the input!
Just to give a bit more context...
The project already has a change management plan - its policy & processes are
already defined.
In change management (CHM) there are 3 main types of change - normal,
emergency, and standard.
Outside of process is the operations guide. This guide says 'this is how you
use the process'; things like how are changes approved, who are the approvers,
what constitutes an emergency change, what SLAs are in place; to name a few.
The guide links to work instructions for the toolset.
We are now writing the operations guide and it’s the organisation of the
information in this guide, I was asking about.
Thanks again everyone.
Deb Jones
P: 0409 130 600
E: debbjones10@xxxxxxxxx
-----Original Message-----
From: FreeLists Mailing List Manager [mailto:ecartis@xxxxxxxxxxxxx] ;
Sent: Friday, 13 October 2017 4:08 PM
To: austechwriter digest users <ecartis@xxxxxxxxxxxxx>
Subject: austechwriter Digest V15 #112
austechwriter Digest Thu, 12 Oct 2017 Volume: 15 Issue: 112
In This Issue:
ITIL change management documents
Re: ITIL change management documents
----------------------------------------------------------------------
From: Deb Jones <debbjones10@xxxxxxxxx>
Date: Fri, 13 Oct 2017 10:01:01 +1100
Subject: ITIL change management documents
Hello, is there anyone on this list who has managed (defined, created, or
assisted in) a suite of documents for change management in an IT environment.
My tech writing career has skewed into ITIL (I have ITIL foundation
qualifications) doing process mapping & writing processes, procedures & work
instructions.
I am working in an area whose responsibility it is to write change management
operational documents - not the process documents.
The reason for this email? I am keen to see the titles and contents lists of
each document in a change mgt suite of documents. Our writing project hasn’t
been defined and I would like to see how it has been done elsewhere (it takes
too long to reinvent the wheel).
The industry I’m in is telecommunications.
I am happy to be contacted off-list to provide more information.
Regards
Deb Jones
E: debbjones10@xxxxxxxxx
------------------------------
From: Peter Martin <prescribal@xxxxxxxxx>
Date: Fri, 13 Oct 2017 11:47:28 +1100
Subject: Re: ITIL change management documents
Deb:
If you just google "change management document templates" and explore a bit in
the results, you might have yourself a few simple starting points...
--Peter M
On 13 October 2017 at 10:01, Deb Jones <debbjones10@xxxxxxxxx> wrote:
Hello, is there anyone on this list who has managed (defined, created,
or assisted in) a suite of documents for change management in an IT
environment.
My tech writing career has skewed into ITIL (I have ITIL foundation
qualifications) doing process mapping & writing processes, procedures
& work instructions.
I am working in an area whose responsibility it is to write change
management operational documents - not the process documents.
The reason for this email? I am keen to see the titles and contents
lists of each document in a change mgt suite of documents. Our writing
project hasn’t been defined and I would like to see how it has been
done elsewhere (it takes too long to reinvent the wheel).
The industry I’m in is telecommunications.
I am happy to be contacted off-list to provide more information.
Regards
Deb Jones
E:
debbjones10@xxxxxxxxx*************************************************
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