Ken - It sounds more like you are undertaking a Knowledge Management exercise. There is a whole school and industry devoted to this. For a start, look at http://en.wikipedia.org/wiki/Knowledge_management - it contains some great links and references on how to approach such an exercise. Cheers - Michael From: Ken Fredric <KenFredric@xxxxxxxxxxxxx> > Date: Mon, 20 Sep 2010 15:40:25 +1000 > Subject: Internal Resource Map > > Hope this request isn't too left-field for this list. If it is, and if > there is a better place to ask this question, please let me know. > I imagine we're no different from many companies (around 80 staff) in that > we have thousands of commonly used documents & files stored in various > locations such as network folders, intranet (SharePoint), the company > website, customer portal that doubles as a resource for staff, etc. > > Because staff don't know where a particular resource is located, this leads > to many requests along the lines of "where can I find the latest version of > ABC.doc". And because I'm the techncal writer, it's assumed that I must be > responsible for all documents, so all the requests come to me. > > We have staff based all around Australia, with head office here in > Brisbane. > > I am in the initial stages of planning what I have called a 'Resource Map'. > The purpose of this map will be to provide a single point where all staff > members can come to search for resources such as documents and files that > are stored somewhere in a location that is accessible to all staff. > > Haven't yet gotten to the point of deciding on the format, or decided > whether it should be editable by all staff, e.g. a wiki. > > I'm wondering whether others on this list have faced this problem and come > up with a workable solution. Also wondering if there is any software out > there that could help with this. > > > Thanks, > > Ken Fredric > >