atw: Re: Documentation Plan

From: "BIRTLEY-KENT,Christine" <Christine.BIRTLEY-KENT@xxxxxxxxxxx>
To: <austechwriter@xxxxxxxxxxxxx>
Date: Thu, 18 Dec 2003 10:56:29 +1100 (EST)
Daniel

I have written a book for the TAFE division called Manage Business
Document Design and Development - available through Software
Publications - that you might find helpful.  It is written as an
educational book to conform to a TAFE syllabus, but don't hold that
against me - there is still lots of useful information.

Manage Business Document Design & Development=20
BSBADM506A=20=20
ISBN: 1-74123-072-1

http://www.softwarepublications.com.au/Product_1.aspx?CatID=3D603

ck

-----Original Message-----
From: Daniel Oliver [mailto:Daniel.Oliver@xxxxxxxxxxxxxxx]=20
Sent: Thursday, December 18, 2003 10:50 AM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Documentation Plan


Hi All,
I have just taken up my first full time Tech Writer position and I have
to create a document plan.  The problem is the current documentation is
very out dated, hard to follow and is not process driven. Management
believe it is process driven and think that the clients like it.  I know
this to be untrue as I have informally spoken to several clients, but a
formal survey conducted by management to a few clients, did not support
my theory. My opinions and that of the support and sales department and
not enough to convince the powers that be that we know what clients
want.

Currently I am expected to fill in the gaps and add new material of the
recent changes, this is supposed to make the clients happy. However
other managers have suggested I create document plan with a more
extensive survey, sounds good.  But they want me to produce a plan of
the various documentation 'paths' and improvements the clients may
suggest before I even start writing the survey. Then based on the
results follow the correct path as outlined in the documentation plan.=20

What thoughts/suggestions do you have for creating multiple
documentation paths other than updating the old manual and creating a
new process driven one, without client input?=20

Thanks,
Daniel Oliver
Softlink Australia
Ph: +61 7 3801 4111=20
Fax: +61 7 3801 4555
Email:daniel@xxxxxxxxxxxxxxx
Web:http://www.softlink.com.au



**************************************************
To post a message to austechwriter, send the message to
austechwriter@xxxxxxxxxxxxxx

To subscribe to austechwriter, send a message to
austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject
field.

To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx
with "unsubscribe" in the Subject field.

To search the austechwriter archives, go to
www.freelists.org/archives/austechwriter

To contact the list administrator, send a message to
austechwriter-admins@xxxxxxxxxxxxx
**************************************************

Notice:
The information contained in this e-mail message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege.  If you are not the intended recipient any use,
disclosure or copying of this e-mail is unauthorised.  If you have received
this e-mail in error, please notify the sender immediately by reply e-mail
and delete all copies of this transmission together with any attachments.


**************************************************
To post a message to austechwriter, send the message to 
austechwriter@xxxxxxxxxxxxxx

To subscribe to austechwriter, send a message to 
austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field.

To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with 
"unsubscribe" in the Subject field.

To search the austechwriter archives, go to 
www.freelists.org/archives/austechwriter

To contact the list administrator, send a message to 
austechwriter-admins@xxxxxxxxxxxxx
**************************************************
atw: Re: Documentation Plan

Other related posts:
