Dear Graeme, The Centrelink documents that you mention use a vocabulary that simplifies the English. Examples that come to mind are: whom is out and who is in a phrase like 'issue the client an advice' is out and replaced by 'send the customer a letter' utilise is out, use is in It may be a version of globish. yours sincerely, Bob T On 9 August 2010 18:37, Graeme Foster <gfs@xxxxxxxxxxxxxx> wrote: > Dear, dear. Oh, dear. Or something. Hey Y'all. > > How about the approach of To (Fred Smith). This clarifies exactly to whom > the item is addressed - an issue with written communications. If you don't > know or don't care - just start. Why dear, dearest, beloved yada? No > benefit, all risk of offending. If you do elect for salutation, perhaps > avoid 'Dear Graeme Foster', or Dear Foster, or Dear Graeme John, or or Dear > Foster, or (today's fave!) Dear Gram Forst (wow, all in the mail today!), or > as I once received, Dear 2364 (I don't mind being a number, but I must be > number one). Use common sense. It beggars belief that I still get letters > from lawyers addressed "Dear Madam'. One presumes that the problem is worse > for women (Dear Sir/Dear Sirs or worsterest Dear Madam). That surely has to > be a $37m offence. > > Using 'To ......' avoids Dear ..., dearest..., my beloved..., my esteemed > correspondent... blah. 'Hi' seems ok in these informal but insincere times > (Dear Kevin, Dearest Julia). They all have their places, but use them only > if you know what the conventions are, and you are reasonably sure your > correspondents know them. I bridle a bit at 'Hey' in a formal business > communication but! > > The war of language has entered a new and dire phase. We are drowning on > the beaches. Gowers (Mr Plain Words) didn't know he existed - try to > understand any curriculum document, or (God help you) any Centrelink > document (Clear? ummm Complete? ummmm. Concise? Well, probably, but once > they go over a few hundred pages they sometimes remove all formatting and > spaces to 'save paper'. Only a cynic like me would say to make it harder to > deal with the issue on the customer's part. Correct? Well, only if it suits > us, and not if we can embarass or harass you). The war of Plain English is > over - it was lost. Read Don Watson's books. I didn't think much of his > thesis, but look at the multiplicity of examples he gives. That is our brave > new world, moving forward. > > Cheers, honeybunses > > Gra Gra > > (One apologises for the offence given in advance - no correspondence > entered into. Do not pass Go, go directly to the vilification authorities). > > > On 03/08/2010, at 3:08 PM, FreeLists Mailing List Manager wrote: > > > austechwriter Digest Mon, 02 Aug 2010 Volume: 08 Issue: 179 > > > > In This Issue: > > Re: Literature Review: Serif or Sans Serif Typefaces? > > Dear Sir/Madam, > > Re: Dear Sir/Madam, > > Re: Dear Sir/Madam, > > Re: Literature Review: Serif or Sans Serif Typefaces? > > Re: Dear Sir/Madam, > > Re: Dear Sir/Madam, > > OT - Sydney launch - Zero Carbon Australia Stationary > Energ > > Re: Dear Sir/Madam, > > Re: OT - Sydney launch - Zero Carbon Australia Stationary > > Re: Dear Sir/Madam, > > Re: Dear Sir/Madam, > > OT - Sydney launch - Zero Carbon Australia Stationary > Energ > > Re: Dear Sir/Madam, > > Re: Dear Sir/Madam, > > How to choose a typeface > > Re: How to choose a typeface > > Re: Dear Sir/Madam, > > > > ---------------------------------------------------------------------- > > > > From: rh <zut@xxxxxxxxxxx> > > Subject: Re: Literature Review: Serif or Sans Serif Typefaces? > > Date: Mon, 02 Aug 2010 11:12:35 +0200 > > > > Hi Peter, > > Thanks for adding some refreshing clarity to this hoary old topic. I > would like to comment a point you made: > > « There still seem to be be swathes of (particularly) US writers who > have latched onto "the beer and naked women" roles of particular fonts, and > keep missing the point. Of course, in extreme cases, it's obvious that if > you have extreme difficulty in reading something, you won't understand it > very well. But that's at the extremity, and deals with exceptions, not more > general experience. » > > > > A very large proportion of the readers of the English language manuals I > write are not native English speakers. For them, it does not take an extreme > case of typographic un-clarity to disturb their understanding of a text. > Already the English words used can have various shades of meaning, and > technical vocabulary does not translate directly between languages. > > > > A recent example in a manual I was updating had this phrase: > > « They have a turned transformer » > > The NESB (non English speaking background) technicians asked « What is a > tumed transformer ? », because the font used put the « r » too close to > the « n » and it looked like an « m ». In fact, it should have been « a > tuned transformer ». A technician is obviously familiar with that term, but > an NESB technician will have to wonder if « tumed » is one of the many > foreign words he or she does not know. > > > > Put one or two more little anomalies like this on the page being read by > an NESB person on a steamy Friday afternoon after a generous lunch, and the > measure of comprehension will plummet. I certainly agree in general with > what you are saying, but what is « extreme » in some circumstances is > quite ordinary in others. > > > > I admire your use of analogy in explaining the concepts, it's not easy to > strike the right balance between subjective humour and universal relevance. > I think « the beer and naked women » label should become an industry > standard term to differentiate between the visual experience of a typeface > and its effect on comprehension. > > > > Best regards, > > Reg HARDMAN > > Rédacteur technique > > Paris > > > >> Let me put this another way... > > ... > >> > >> <And a Hi! and cheerio to all those out there who've been here > before...> > >> > >> -Peter M > > > > ------------------------------ > > > > Date: Tue, 3 Aug 2010 03:33:51 +1000 > > Subject: Dear Sir/Madam, > > From: Bob Trussler <bob.trussler@xxxxxxxxx> > > > > Dear Sir/Madam, > > Is there a standard for the salutation in an email like there is for a > > letter? > > Many emails I receive start with Hi or Hey. This seems to apply to many > > formal emails, and not only my teenage children. > > Some emails have no salutation at all. > > > > Have the days of > > Dear Pat, ................ yours sincerly > > and > > Dear Sir, .................... yours faithfully > > now gone forever? > > > > The Style Manual refers to letters with Dear Sir and so on, but makes no > > mention of emails. > > > > yours faithfully, > > > > Bob Trussler > > > > > > > > ------------------------------ > > > > From: Lana Brindley <lanabrindley@xxxxxxxxx> > > Date: Tue, 3 Aug 2010 06:55:17 +1000 > > Subject: Re: Dear Sir/Madam, > > > > Hi Bob, > > I work in a fairly informal environment, so possibly I'm not the best > person > > to comment. For what it's worth though, here's what I do: > > > > If it's addressed to a single person, and I know their name: Hi Tom (less > > formal) or Dear Tom (more formal) > > If it's addressed to more than one person: Hi everyone (less formal) or > > Hello (more formal) or Hi all (very casual) > > If it's addressed to a mailing list, or to a an "admin@" or "support@" > type > > email address: Hi (in all circumstances) > > > > Pet hate: When the email is addressed to "admin@" and the email starts > > "Hello Admin". Please acknowledge that there are real people behind those > > email addresses, not faceless "admin" (or "support") drones. > > > > I can also understand the use of "Dear Mr Jones" or whatever too, and I > > would use it where appropriate. Our company is one of those > first-names-only > > sort, though, so I don't get much occasion to trot out the Misters and > > Misses (which brings me to another point about assuming gender. But > that's a > > rant for another day). > > > > L > > > > On 3 August 2010 03:33, Bob Trussler <bob.trussler@xxxxxxxxx> wrote: > > > >> Dear Sir/Madam, > >> Is there a standard for the salutation in an email like there is for a > >> letter? > >> > >> Many emails I receive start with Hi or Hey. This seems to apply to many > >> formal emails, and not only my teenage children. > >> Some emails have no salutation at all. > >> > >> Have the days of > >> Dear Pat, ................ yours sincerly > >> and > >> Dear Sir, .................... yours faithfully > >> now gone forever? > >> > >> The Style Manual refers to letters with Dear Sir and so on, but makes no > >> mention of emails. > >> > >> yours faithfully, > >> > >> Bob Trussler > >> > > > > > > > > -- > > Cheers! Lana > > > > > > > > ----------------------------------------------- > > http://lanabrindley.blogspot.com > > ----------------------------------------------- > > > > Please avoid sending me Word, Powerpoint or Windows Media attachments. > > > > See http://www.gnu.org/philosophy/no-word-attachments.html for more > > information. > > > > ------------------------------------------------ > > > > > > > > ------------------------------ > > > > From: "Suzy Davis" <suzy.davis@xxxxxxxxxxxxxxxxxx> > > Subject: Re: Dear Sir/Madam, > > Date: Tue, 3 Aug 2010 08:45:18 +1000 > > > > Hey Bob > > Any email that begins with "Dear" is immediately in the category of spam > > until it proves itself to be otherwise J And it may not get that chance. > > > > > > > > If I am sending an email to someone I don't know; I will use Hi (name), > and > > Hello if it's a team or more than one. > > > > > > > > My second line will be where I will identify who I am and how I got their > > name and specify why I am contacting them, and apologise for interrupting > > their day if necessary.. > > > > > > > > Regards Suzy > > > > > > > > Suzy Davis > > Microsoft Word Templates > > > > & Documentation Projects > > > > Create Space > > PO Box 404 > > Brighton VIC 3186 > > > > Australia > > Direct +61 3 9593 6568 > > Mobile +61 433 489 989 > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Website www.appsforoffice.com > > > > Facebook : < > http://www.facebook.com/pages/Apps-for-Office/136256423063414> > > Apps for Office > > > > Twitter AppsForOffice > > > > > > > > > > > > > > > > > > ------------------------------ > > > > Date: Tue, 3 Aug 2010 10:04:28 +1000 (EST) > > From: Peter G Martin <peterm_5@xxxxxxxxxxxxxx> > > Subject: Re: Literature Review: Serif or Sans Serif Typefaces? > > > > Reg: > > > > Valid point... and an example of the kind of issue that arises in the > assessment of use of serifs etc and their effect on comprehension. > > > > In a case like this, there's clearly an understanding and comprehension > problem. Work back from that (as you clearly did) and you find its causes > lie in font characteristics. > > > > That procedure is clearly valid, and useful. > > > > Less likely to be valid, and more likely to be a waste of time, is the > analysis of issues to do with font formats ("readability" or "legibility") > followed by generalised conclusions that they must affect comprehension, or > that they automatically support a preference of one font style over another. > > > > For a start, the latter approach ignores the amazing ability of the human > brain to handle visual ambiguities in the everyday world. > > > > More importantly, that approach also involves a logical fallacy: we just > don't know small font variations affect comprehension until we test the > comprehension! > > > > You had a classic comprehension test... and worked back to its cause. > That's logical. > > > > -Peter M > > > > > > > > > > > > > > > > ----- Original Message ----- > > From: "rh" <zut@xxxxxxxxxxx> > > To: austechwriter@xxxxxxxxxxxxx > > Sent: Monday, 2 August, 2010 7:12:35 PM GMT +10:00 Canberra / Melbourne / > Sydney > > Subject: atw: Re: Literature Review: Serif or Sans Serif Typefaces? > > > > Hi Peter, > > Thanks for adding some refreshing clarity to this hoary old topic. I > would like to comment a point you made: > > « There still seem to be be swathes of (particularly) US writers who > have latched onto "the beer and naked women" roles of particular fonts, and > keep missing the point. Of course, in extreme cases, it's obvious that if > you have extreme difficulty in reading something, you won't understand it > very well. But that's at the extremity, and deals with exceptions, not more > general experience. » > > > > A very large proportion of the readers of the English language manuals I > write are not native English speakers. For them, it does not take an extreme > case of typographic un-clarity to disturb their understanding of a text. > Already the English words used can have various shades of meaning, and > technical vocabulary does not translate directly between languages. > > > > A recent example in a manual I was updating had this phrase: > > « They have a turned transformer » > > The NESB (non English speaking background) technicians asked « What is a > tumed transformer ? », because the font used put the « r » too close to > the « n » and it looked like an « m ». In fact, it should have been « a > tuned transformer ». A technician is obviously familiar with that term, but > an NESB technician will have to wonder if « tumed » is one of the many > foreign words he or she does not know. > > > > Put one or two more little anomalies like this on the page being read by > an NESB person on a steamy Friday afternoon after a generous lunch, and the > measure of comprehension will plummet. I certainly agree in general with > what you are saying, but what is « extreme » in some circumstances is > quite ordinary in others. > > > > I admire your use of analogy in explaining the concepts, it's not easy to > strike the right balance between subjective humour and universal relevance. > I think « the beer and naked women » label should become an industry > standard term to differentiate between the visual experience of a typeface > and its effect on comprehension. > > > > Best regards, > > Reg HARDMAN > > Rédacteur technique > > Paris > > > >> Let me put this another way... > > .... > >> > >> <And a Hi! and cheerio to all those out there who've been here > before...> > >> > >> -Peter M > > ************************************************** > > To view the austechwriter archives, go to > www.freelists.org/archives/austechwriter > > > > To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxxxxxx > > "unsubscribe" in the Subject field (without quotes). > > > > To manage your subscription (e.g., set and unset DIGEST and VACATION > modes) go to www.freelists.org/list/austechwriter > > > > To contact the list administrator, send a message to > austechwriter-admins@xxxxxxxxxxxxx > > ************************************************** > > > > ------------------------------ > > > > Date: Tue, 3 Aug 2010 10:20:00 +1000 > > Subject: Re: Dear Sir/Madam, > > From: Howard Silcock <howard.silcock@xxxxxxxxx> > > > > Ahoy Suzy > >> Hey Bob > > > >> ... > > > >> If I am sending an email to someone I don‚t know; I will use Hi (name), > > and Hello if it‚s a team or more than one. > > > > Do we assume, then, that you do know Bob and that this is another style > that > > you use for people you know? > > > > Howard > > > > > > On 3 August 2010 08:45, Suzy Davis <suzy.davis@xxxxxxxxxxxxxxxxxx> > wrote: > > > > > >> Hey Bob > >> > >> Any email that begins with „Dear‰ is immediately in the category of spam > >> until it proves itself to be otherwise J And it may not get that > chance. > >> > >> > >> > >> If I am sending an email to someone I don‚t know; I will use Hi (name), > and > >> Hello if it‚s a team or more than one. > >> > >> > >> > >> My second line will be where I will identify who I am and how I got > their > >> name and specify why I am contacting them, and apologise for > interrupting > >> their day if necessary.. > >> > >> > >> > >> Regards Suzy > >> > >> > >> > >> *Suzy Davis * > >> *Microsoft Word Templates* > >> > >> *& Documentation Projects * > >> > >> *Create Space * > >> PO Box 404 > >> > >> Brighton VIC 3186 > >> > >> Australia > >> > >> *Direct* +61 3 9593 6568 > >> > >> *Mobile* +61 433 489 989 > >> > >> *Email* suzy.davis@xxxxxxxxxxxxxxxxxx > >> > >> *Email* suzy.davis@xxxxxxxxxxxxxxxxxx > >> > >> *Website* www.appsforoffice.com > >> > >> *Facebook *: Apps for Office< > http://www.facebook.com/pages/Apps-for-Office/136256423063414> > >> ** > >> > >> *Twitter* AppsForOffice > >> > >> > >> > > > > > > ------------------------------ > > > > From: Lana Brindley <lanabrindley@xxxxxxxxx> > > Date: Tue, 3 Aug 2010 10:27:47 +1000 > > Subject: Re: Dear Sir/Madam, > > > > I think the definition of "know" is getting very blurry in these > connected > > times! I work with engineers on the other side of the world that I have > > never physically met, but that I know very well. In a similar vein, the > fact > > that we are all on this list, have contributed to discussions, and read > and > > enjoyed posts by each other give us a level of "knowing" each other, even > > though we have never (and, in some cases, may never) actually shake > hands. > > Mailing lists are strange beasts, in that they provide both a sense of > > anonymity, yet create a community where none previously existed. > > > > L > > > > On 3 August 2010 10:20, Howard Silcock <howard.silcock@xxxxxxxxx> wrote: > > > >> Ahoy Suzy > >> > >>> Hey Bob > >> > >>> ... > >> > >>> If I am sending an email to someone I don‚t know; I will use Hi (name), > >> and Hello if it‚s a team or more than one. > >> > >> Do we assume, then, that you do know Bob and that this is another style > >> that you use for people you know? > >> > >> Howard > >> > >> > >> On 3 August 2010 08:45, Suzy Davis <suzy.davis@xxxxxxxxxxxxxxxxxx> > wrote: > >> > >> > >>> Hey Bob > >>> > >>> Any email that begins with „Dear‰ is immediately in the category of > spam > >>> until it proves itself to be otherwise J And it may not get that > chance. > >>> > >>> > >>> > >>> If I am sending an email to someone I don‚t know; I will use Hi (name), > >>> and Hello if it‚s a team or more than one. > >>> > >>> > >>> > >>> My second line will be where I will identify who I am and how I got > their > >>> name and specify why I am contacting them, and apologise for > interrupting > >>> their day if necessary.. > >>> > >>> > >>> > >>> Regards Suzy > >>> > >>> > >>> > >>> *Suzy Davis * > >>> *Microsoft Word Templates* > >>> > >>> *& Documentation Projects * > >>> > >>> *Create Space * > >>> > >>> PO Box 404 > >>> > >>> Brighton VIC 3186 > >>> > >>> Australia > >>> > >>> *Direct* +61 3 9593 6568 > >>> > >>> *Mobile* +61 433 489 989 > >>> > >>> *Email* suzy.davis@xxxxxxxxxxxxxxxxxx > >>> > >>> *Email* suzy.davis@xxxxxxxxxxxxxxxxxx > >>> > >>> *Website* www.appsforoffice.com > >>> > >>> *Facebook *: Apps for Office< > http://www.facebook.com/pages/Apps-for-Office/136256423063414> > >>> ** > >>> > >>> *Twitter* AppsForOffice > >>> > >>> > >>> > >> > > > > > > -- > > Cheers! Lana > > > > Quarrel? Nonsense; we have not quarreled. If one is not to get into a > rage > > sometimes, what is the good of being friends? > > - George Eliot > > > > ----------------------------------------------- > > http://lanabrindley.blogspot.com > > ----------------------------------------------- > > > > Please avoid sending me Word, Powerpoint or Windows Media attachments. > > > > See http://www.gnu.org/philosophy/no-word-attachments.html for more > > information. > > > > ------------------------------------------------ > > > > > > ------------------------------ > > > > From: LIVERANI Petra <Petra_LIVERANI@xxxxxxxxxxxxxx> > > Date: Tue, 3 Aug 2010 10:50:48 +1000 > > Subject: OT - Sydney launch - Zero Carbon Australia Stationary Energy > Pla > > > > Hi Everyone, > > If you're interested in Australia heading down the renewable path at > faster than a snail's pace you should find this event very interesting. > > > > Please pass it on to anyone who might be interested. > > > > Regards, > > Petra > > > > More information: > http://beyondzeroemissions.org/zero-carbon-australia-stationary-energy-plan-sydney-launch > > > > Hosted by the City of Sydney > > Thursday 12 August > > 6-7.45pm > > Sydney Town Hall, 483 George St, Sydney > > > > Featuring: > > Bob Carr - Former NSW Premier > > Malcolm Turnbull - Federal MP > > Matthew Wright - Executive Director Beyond Zero Emissions > > Allan Jones - City of Sydney > > MC - Quentin Dempster - ABC TV > > > > > > Before printing, please consider the environment. > > > > IMPORTANT NOTICE: This e-mail and any attachment to it are intended only > to be read or used by the named addressee. It is confidential and may > contain legally privileged information. No confidentiality or privilege is > waived or lost by any mistaken transmission to you. The RTA is not > responsible for any unauthorised alterations to this e-mail or attachment to > it. Views expressed in this message are those of the individual sender, and > are not necessarily the views of the RTA. If you receive this e-mail in > error, please immediately delete it from your system and notify the sender. > You must not disclose, copy or use any part of this e-mail if you are not > the intended recipient. > > > > > > ------------------------------ > > > > From: "Suzy Davis" <suzy.davis@xxxxxxxxxxxxxxxxxx> > > Subject: Re: Dear Sir/Madam, > > Date: Tue, 3 Aug 2010 11:07:30 +1000 > > > > I notice with my prospects that I am in discussions with will use Hey, or > > Hiya, or even G'day - to denote some level of familiarity with me. > > > > > > I would say that you can assume that Bob and I know of each other. > > > > > > > > But it is very subjective. > > > > > > > > I think the use of "Hi (name)" follows the same rule for the use of > "Yours > > sincerely" (if you have an established relationship with them, or "Yours > > faithfully" if you don't. > > > > > > > > So I don't 'know' you Bob, except through this list - but that is enough > to > > place us in a known relationship, and in my world, use "Hi", or "Hey" - I > > would normally use "Hi" unless we had chatted a bit. > > > > > > > > The use of "Hey ..." when no relationship exists, tends to imply to much > > intimacy - and is likely to be used inappropriately by an inexperienced > > sales person - but then it would no doubt be accepted without resistance > by > > younger people. > > > > > > > > But young people (under 35) may have a different set of rules - and lets > > face it, they are leading the way in social networking. > > > > > > > > NOTE - I have not really investigated or thought about this in any formal > > sense. Just exploring. > > > > > > > > > > > > Regards Suzy > > > > Suzy Davis > > Microsoft Word Templates > > > > & Documentation Projects > > > > Create Space > > PO Box 404 > > Brighton VIC 3186 > > > > Australia > > Direct +61 3 9593 6568 > > Mobile +61 433 489 989 > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Website www.appsforoffice.com > > > > Facebook : < > http://www.facebook.com/pages/Apps-for-Office/136256423063414> > > Apps for Office > > > > Twitter AppsForOffice > > > > > > > > > > From: austechwriter-bounce@xxxxxxxxxxxxx > > [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Howard Silcock > > Sent: Tuesday, 3 August 2010 10:20 AM > > To: austechwriter@xxxxxxxxxxxxx > > Subject: atw: Re: Dear Sir/Madam, > > > > > > > > Ahoy Suzy > > > >> Hey Bob > > > > > > > >> ... > > > > > > > >> If I am sending an email to someone I don't know; I will use Hi (name), > > and Hello if it's a team or more than one. > > > > Do we assume, then, that you do know Bob and that this is another style > that > > you use for people you know? > > > > > > > > Howard > > > > > > > > > > > > On 3 August 2010 08:45, Suzy Davis <suzy.davis@xxxxxxxxxxxxxxxxxx> > wrote: > > > > > > > > Hey Bob > > > > Any email that begins with "Dear" is immediately in the category of spam > > until it proves itself to be otherwise J And it may not get that chance. > > > > > > > > If I am sending an email to someone I don't know; I will use Hi (name), > and > > Hello if it's a team or more than one. > > > > > > > > My second line will be where I will identify who I am and how I got their > > name and specify why I am contacting them, and apologise for interrupting > > their day if necessary.. > > > > > > > > Regards Suzy > > > > > > > > Suzy Davis > > > > Microsoft Word Templates > > > > & Documentation Projects > > > > > > > > Create Space > > > > PO Box 404 > > > > Brighton VIC 3186 > > > > Australia > > > > Direct +61 3 9593 6568 > > > > Mobile +61 433 489 989 > > > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > > > Website www.appsforoffice.com <http://www.appsforoffice.com/> > > > > Facebook : Apps for Office > > <http://www.facebook.com/pages/Apps-for-Office/136256423063414> > > > > Twitter AppsForOffice > > > > > > > > > > > > > > ------------------------------ > > > > Date: Tue, 3 Aug 2010 13:28:44 +1000 (EST) > > From: Peter G Martin <peterm_5@xxxxxxxxxxxxxx> > > Subject: Re: OT - Sydney launch - Zero Carbon Australia Stationary > > > > > > Featuring: > > > > Bob Carr - Former NSW Premier > > > > Malcolm Turnbull - Federal MP > > > > Matthew Wright - Executive Director Beyond Zero Emissions > > > > Allan Jones - City of Sydney <= And here I was thinking he only > owned a big chunk of > > a radio station. Who elected him? > Naa.. maybe he's royalty! > > > > MC - Quentin Dempster - ABC TV > > > > -Peter M > > > > ------------------------------ > > > > Date: Tue, 3 Aug 2010 13:39:36 +1000 > > Subject: Re: Dear Sir/Madam, > > From: Howard Silcock <howard.silcock@xxxxxxxxx> > > > > Hi all [is this OK for people on the list?] > > I notice that this discussion has made me more than usually > self-conscious > > in the emails I've been sending today! > > > > At the moment I'm having to send emails to a few quite senior people that > > I've never met and I find myself wondering: Should I say 'Dear' or 'Hi'? > > Should I use their first names or 'Mr [or Ms] xxx'? Should I put > 'Regards' > > or 'See ya'? > > > > Maybe sometimes we shouldn't think too much about these things... > > > > Howard > > > > P.S. Another concern that I'm sure troubles no one else but me is that I > > think we should really write 'Hi, Fred' (with a comma) rather than just > 'Hi > > Fred'. No one ever does, but it seems to make more sense grammatically. > The > > 'Dear' in 'Dear Fred' is an adjective modifying the name, but 'Hi' isn't > an > > adjective and doesn't modify anything, so it seems to me we should > > punctuate the phrase with a comma, as we would with 'Come here, Fred' or > > "good on ya, Fred'. > > > > > > On 3 August 2010 11:07, Suzy Davis <suzy.davis@xxxxxxxxxxxxxxxxxx> > wrote: > > > >> I notice with my prospects that I am in discussions with will use Hey, > or > >> Hiya, or even G‚day ˆ to denote some level of familiarity with me. > >> > >> > >> > >> I would say that you can assume that Bob and I *know of* each other. > >> > >> > >> > >> But it is very subjective. > >> > >> > >> > >> I think the use of „Hi (name)‰ follows the same rule for the use of > „Yours > >> sincerely‰ (if you have an established relationship with them, or „Yours > >> faithfully‰ if you don‚t. > >> > >> > >> > >> So I don‚t Œknow‚ you Bob, except through this list ˆ but that is enough > to > >> place us in a known relationship, and in my world, use „Hi‰, or „Hey‰ ˆ > I > >> would normally use „Hi‰ unless we had chatted a bit. > >> > >> > >> > >> The use of „Hey ...‰ when no relationship exists, tends to imply to much > >> intimacy ˆ and is likely to be used inappropriately by an inexperienced > >> sales person ˆ but then it would no doubt be accepted without resistance > by > >> younger people. > >> > >> > >> > >> But young people (under 35) may have a different set of rules ˆ and lets > >> face it, they are leading the way in social networking. > >> > >> > >> > >> NOTE ˆ I have not really investigated or thought about this in any > formal > >> sense. Just exploring. > >> > >> > >> > >> > >> > >> Regards Suzy > >> > >> *Suzy Davis * > >> *Microsoft Word Templates* > >> > >> *& Documentation Projects * > >> > >> *Create Space * > >> PO Box 404 > >> Brighton VIC 3186 > >> > >> Australia > >> *Direct* +61 3 9593 6568 > >> *Mobile* +61 433 489 989 > >> *Email* suzy.davis@xxxxxxxxxxxxxxxxxx > >> *Email* suzy.davis@xxxxxxxxxxxxxxxxxx > >> *Website* www.appsforoffice.com > >> > >> *Facebook *: Apps for Office< > http://www.facebook.com/pages/Apps-for-Office/136256423063414> > >> ** > >> > >> *Twitter* AppsForOffice > >> > >> > >> *From:* austechwriter-bounce@xxxxxxxxxxxxx [mailto: > >> austechwriter-bounce@xxxxxxxxxxxxx] *On Behalf Of *Howard Silcock > >> *Sent:* Tuesday, 3 August 2010 10:20 AM > >> *To:* austechwriter@xxxxxxxxxxxxx > >> *Subject:* atw: Re: Dear Sir/Madam, > >> > >> > >> > >> Ahoy Suzy > >> > >>> Hey Bob > >> > >> > >> > >>> ... > >> > >> > >> > >>> If I am sending an email to someone I don‚t know; I will use Hi (name), > >> and Hello if it‚s a team or more than one. > >> > >> Do we assume, then, that you do know Bob and that this is another style > >> that you use for people you know? > >> > >> > >> > >> Howard > >> > >> > >> > >> > >> > >> On 3 August 2010 08:45, Suzy Davis <suzy.davis@xxxxxxxxxxxxxxxxxx> > wrote: > >> > >> > >> > >> Hey Bob > >> > >> Any email that begins with „Dear‰ is immediately in the category of spam > >> until it proves itself to be otherwise J And it may not get that > chance. > >> > >> > >> > >> If I am sending an email to someone I don‚t know; I will use Hi (name), > and > >> Hello if it‚s a team or more than one. > >> > >> > >> > >> My second line will be where I will identify who I am and how I got > their > >> name and specify why I am contacting them, and apologise for > interrupting > >> their day if necessary.. > >> > >> > >> > >> Regards Suzy > >> > >> > >> > >> *Suzy Davis * > >> > >> *Microsoft Word Templates* > >> > >> *& Documentation Projects * > >> > >> > >> > >> *Create Space * > >> > >> PO Box 404 > >> > >> Brighton VIC 3186 > >> > >> Australia > >> > >> *Direct* +61 3 9593 6568 > >> > >> *Mobile* +61 433 489 989 > >> > >> *Email* suzy.davis@xxxxxxxxxxxxxxxxxx > >> > >> *Email* suzy.davis@xxxxxxxxxxxxxxxxxx > >> > >> *Website* www.appsforoffice.com > >> > >> *Facebook *: Apps for Office< > http://www.facebook.com/pages/Apps-for-Office/136256423063414> > >> > >> *Twitter* AppsForOffice > >> > >> > >> > >> > > > > > > ------------------------------ > > > > From: Amanda Cat <amandacat22@xxxxxxxxxxx> > > Subject: Re: Dear Sir/Madam, > > Date: Tue, 3 Aug 2010 03:45:13 +0000 > > > > I concur, Howard. I always use a comma after "Hi" followed by <name>. > > > > > > > > I was taught that, whenever addressing a person directly, always offset > with a comma. > > > > > > > > People at my work have commented on it and asked why I do it. Out comes > the grammar lessons.... ;) > > > > > > > > Amanda > > > > > > > > > > > > Date: Tue, 3 Aug 2010 13:39:36 +1000 > > Subject: atw: Re: Dear Sir/Madam, > > From: howard.silcock@xxxxxxxxx > > To: austechwriter@xxxxxxxxxxxxx > > > > > > Hi all [is this OK for people on the list?] > > > > I notice that this discussion has made me more than usually > self-conscious in the emails I've been sending today! > > > > At the moment I'm having to send emails to a few quite senior people that > I've never met and I find myself wondering: Should I say 'Dear' or 'Hi'? > Should I use their first names or 'Mr [or Ms] xxx'? Should I put 'Regards' > or 'See ya'? > > > > Maybe sometimes we shouldn't think too much about these things... > > > > Howard > > > > P.S. Another concern that I'm sure troubles no one else but me is that I > think we should really write 'Hi, Fred' (with a comma) rather than just 'Hi > Fred'. No one ever does, but it seems to make more sense grammatically. The > 'Dear' in 'Dear Fred' is an adjective modifying the name, but 'Hi' isn't an > adjective and doesn't modify anything, so it seems to me we should punctuate > the phrase with a comma, as we would with 'Come here, Fred' or "good on ya, > Fred'. > > > > > > On 3 August 2010 11:07, Suzy Davis <suzy.davis@xxxxxxxxxxxxxxxxxx> > wrote: > > > > > > > > > > I notice with my prospects that I am in discussions with will use Hey, or > Hiya, or even G‚day ˆ to denote some level of familiarity with me. > > > > I would say that you can assume that Bob and I know of each other. > > > > But it is very subjective. > > > > I think the use of „Hi (name)‰ follows the same rule for the use of > „Yours sincerely‰ (if you have an established relationship with them, or > „Yours faithfully‰ if you don‚t. > > > > So I don‚t Œknow‚ you Bob, except through this list ˆ but that is enough > to place us in a known relationship, and in my world, use „Hi‰, or „Hey‰ ˆ I > would normally use „Hi‰ unless we had chatted a bit. > > > > The use of „Hey ...‰ when no relationship exists, tends to imply to much > intimacy ˆ and is likely to be used inappropriately by an inexperienced > sales person ˆ but then it would no doubt be accepted without resistance by > younger people. > > > > But young people (under 35) may have a different set of rules ˆ and lets > face it, they are leading the way in social networking. > > > > NOTE ˆ I have not really investigated or thought about this in any formal > sense. Just exploring. > > > > > > > > Regards Suzy > > Suzy Davis > > Microsoft Word Templates > > & Documentation Projects > > > > Create Space > > PO Box 404 > > Brighton VIC 3186 > > Australia > > Direct +61 3 9593 6568 > > Mobile +61 433 489 989 > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Website www.appsforoffice.com > > Facebook : Apps for Office > > Twitter AppsForOffice > > > > > > > > > > From: austechwriter-bounce@xxxxxxxxxxxxx [mailto: > austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Howard Silcock > > Sent: Tuesday, 3 August 2010 10:20 AM > > To: austechwriter@xxxxxxxxxxxxx > > Subject: atw: Re: Dear Sir/Madam, > > > > > > Ahoy Suzy > > > > > >> Hey Bob > > > > > > > >> ... > > > > > > > > > >> If I am sending an email to someone I don‚t know; I will use Hi (name), > and Hello if it‚s a team or more than one. > > > > Do we assume, then, that you do know Bob and that this is another style > that you use for people you know? > > > > > > > > Howard > > > > > > > > > > > > > > > > > > On 3 August 2010 08:45, Suzy Davis <suzy.davis@xxxxxxxxxxxxxxxxxx> > wrote: > > > > > > > > > > > > Hey Bob > > Any email that begins with „Dear‰ is immediately in the category of spam > until it proves itself to be otherwise J And it may not get that chance. > > > > If I am sending an email to someone I don‚t know; I will use Hi (name), > and Hello if it‚s a team or more than one. > > > > My second line will be where I will identify who I am and how I got their > name and specify why I am contacting them, and apologise for interrupting > their day if necessary.. > > > > Regards Suzy > > > > Suzy Davis > > Microsoft Word Templates > > & Documentation Projects > > > > > > Create Space > > > > PO Box 404 > > Brighton VIC 3186 > > Australia > > Direct +61 3 9593 6568 > > Mobile +61 433 489 989 > > > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Website www.appsforoffice.com > > > > Facebook : Apps for Office > > Twitter AppsForOffice > > > > > > > > > > ------------------------------ > > > > From: LIVERANI Petra <Petra_LIVERANI@xxxxxxxxxxxxxx> > > Date: Tue, 3 Aug 2010 13:47:35 +1000 > > Subject: OT - Sydney launch - Zero Carbon Australia Stationary Energy > Pla > > > > It's Allan Jones of City of Woking fame, not that other Alan Jones. > > > > Petra Liverani > > Technical Writer / UX Designer > > petra_liverani@xxxxxxxxxxxxxx > > Transport Management Centre > > RTA > > 25 Garden St, Eveleigh NSW 2015 | PO Box 1625, Strawberry Hills NSW > 2012 > > P: 8396 1617 | F: 8396 7950 > > > > -----Original Message----- > > From: austechwriter-bounce@xxxxxxxxxxxxx [mailto: > austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Peter G Martin > > Sent: Tuesday, 3 August 2010 1:29 PM > > To: austechwriter@xxxxxxxxxxxxx > > Subject: atw: Re: OT - Sydney launch - Zero Carbon Australia Stationary > Energy Plan - that Jones ? > > > > > > Featuring: > > > > Bob Carr - Former NSW Premier > > > > Malcolm Turnbull - Federal MP > > > > Matthew Wright - Executive Director Beyond Zero Emissions > > > > Allan Jones - City of Sydney <= And here I was thinking he only > owned a big chunk of > > a radio station. Who elected him? > Naa.. maybe he's royalty! > > > > MC - Quentin Dempster - ABC TV > > > > -Peter M > > ************************************************** > > To view the austechwriter archives, go to > www.freelists.org/archives/austechwriter > > > > To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxxxxxx > > "unsubscribe" in the Subject field (without quotes). > > > > To manage your subscription (e.g., set and unset DIGEST and VACATION > modes) go to www.freelists.org/list/austechwriter > > > > To contact the list administrator, send a message to > austechwriter-admins@xxxxxxxxxxxxx > > ************************************************** > > > > Before printing, please consider the environment. > > > > IMPORTANT NOTICE: This e-mail and any attachment to it are intended only > to be read or used by the named addressee. It is confidential and may > contain legally privileged information. No confidentiality or privilege is > waived or lost by any mistaken transmission to you. The RTA is not > responsible for any unauthorised alterations to this e-mail or attachment to > it. Views expressed in this message are those of the individual sender, and > are not necessarily the views of the RTA. If you receive this e-mail in > error, please immediately delete it from your system and notify the sender. > You must not disclose, copy or use any part of this e-mail if you are not > the intended recipient. > > > > ------------------------------ > > > > From: "Suzy Davis" <suzy.davis@xxxxxxxxxxxxxxxxxx> > > Subject: Re: Dear Sir/Madam, > > Date: Tue, 3 Aug 2010 14:03:53 +1000 > > > > Hello, > > > > > > Wow - that's never occurred to me - to write > > > > Hi, Jane > > > > > > > > I would write "Dear Jane,", "Hi Jane" but never "Hi, Jane" > > > > > > > > I understand the grammatical pause - but I'm not sure that I would want > it - > > maybe "Hi Jane," ... > > > > > > > > It's not in common use in Australia as far I am aware. > > > > > > > > Where are yous, Howard and Amanda, located? J > > > > > > > > Regards Suzy > > > > > > > > Suzy Davis > > Microsoft Word Templates > > > > & Documentation Projects > > > > Create Space > > PO Box 404 > > Brighton VIC 3186 > > > > Australia > > Direct +61 3 9593 6568 > > Mobile +61 433 489 989 > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Website www.appsforoffice.com > > > > Facebook : < > http://www.facebook.com/pages/Apps-for-Office/136256423063414> > > Apps for Office > > > > Twitter AppsForOffice > > > > > > > > > > > > From: austechwriter-bounce@xxxxxxxxxxxxx > > [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Amanda Cat > > Sent: Tuesday, 3 August 2010 1:45 PM > > To: austechwriter@xxxxxxxxxxxxx > > Subject: atw: Re: Dear Sir/Madam, > > > > > > > > I concur, Howard. I always use a comma after "Hi" followed by <name>. > > > > I was taught that, whenever addressing a person directly, always offset > with > > a comma. > > > > People at my work have commented on it and asked why I do it. Out comes > the > > grammar lessons.... ;) > > > > Amanda > > > > > > > > > > > > > > > > > > ------------------------------ > > > > From: Amanda Cat <amandacat22@xxxxxxxxxxx> > > Subject: Re: Dear Sir/Madam, > > Date: Tue, 3 Aug 2010 04:21:50 +0000 > > > >> Where are yous, Howard and Amanda, located? J > > > > > > > > Sunny (hahaha) Melbourne. > > > > > > > > I went and took grammar classes after high school to learn what they > didn't teach me in high school and that's how I was taught. Always use a > comma when directly addressing someone/something. It doesn't matter whether > the direct address is at the beginning or end of the sentence - it must* be > offset. > > > > > > > > I think, having a quick scour of the interwebs, that many teachers don't > seem to teach this anymore. There are some very passionate people out there > lamenting its loss! > > > > > > > > :) > > > > > > > > Amanda > > > > > > * Yes, I say 'must', but it's a changin' world.... > > > > > > > > > > From: suzy.davis@xxxxxxxxxxxxxxxxxx > > To: austechwriter@xxxxxxxxxxxxx > > Subject: atw: Re: Dear Sir/Madam, > > Date: Tue, 3 Aug 2010 14:03:53 +1000 > > > > > > > > > > > > > > Hello, > > > > Wow ˆ that‚s never occurred to me ˆ to write > > Hi, Jane > > > > I would write „Dear Jane,‰, „Hi Jane‰ but never „Hi, Jane‰ > > > > I understand the grammatical pause ˆ but I‚m not sure that I would want > it ˆ maybe „Hi Jane,‰ ... > > > > > > It‚s not in common use in Australia as far I am aware. > > > > Where are yous, Howard and Amanda, located? J > > > > Regards Suzy > > > > Suzy Davis > > Microsoft Word Templates > > & Documentation Projects > > > > Create Space > > PO Box 404 > > Brighton VIC 3186 > > Australia > > Direct +61 3 9593 6568 > > Mobile +61 433 489 989 > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Email suzy.davis@xxxxxxxxxxxxxxxxxx > > Website www.appsforoffice.com > > Facebook : Apps for Office > > Twitter AppsForOffice > > > > > > > > > > > > From: austechwriter-bounce@xxxxxxxxxxxxx [mailto: > austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Amanda Cat > > Sent: Tuesday, 3 August 2010 1:45 PM > > To: austechwriter@xxxxxxxxxxxxx > > Subject: atw: Re: Dear Sir/Madam, > > > > I concur, Howard. I always use a comma after "Hi" followed by <name>. > > > > I was taught that, whenever addressing a person directly, always offset > with a comma. > > > > People at my work have commented on it and asked why I do it. Out comes > the grammar lessons.... ;) > > > > Amanda > > > > > > > > > > ------------------------------ > > > > Date: Tue, 3 Aug 2010 12:44:02 +0800 (WST) > > From: Stuart Burnfield <slb@xxxxxxxxxxxxxx> > > Subject: How to choose a typeface > > > > Leaving aside those pesky issues of readability, legibility, > comprehension, etc, here's how you *really* choose a typeface: > > http://gizmodo.com/5602268/the-perfect-way-to-pick > > Stuart > > > > > > > > ------------------------------ > > > > From: Bill Parker <renew@xxxxxxxxxxxxxx> > > Subject: Re: How to choose a typeface > > Date: Tue, 3 Aug 2010 12:53:54 +0800 > > > > Or just Google "The periodic table of typefaces" > > > > Bill > > On 03/08/2010, at 12:44 PM, Stuart Burnfield wrote: > > > >> Leaving aside those pesky issues of readability, legibility, > >> comprehension, etc, here's how you *really* choose a typeface: > >> http://gizmodo.com/5602268/the-perfect-way-to-pick > >> > >> Stuart > > > > > > ------------------------------ > > > > Date: Tue, 3 Aug 2010 15:08:11 +1000 > > Subject: Re: Dear Sir/Madam, > > From: Howard Silcock <howard.silcock@xxxxxxxxx> > > > > Well, I'm in Canberra - but I don't think this is a regional thing. As > > I said, in practice almost everyone writes 'Hi Fred'. But I can't help > > thinking about the grammar and how you would parse the sentence. And > > logically I think the comma is needed. Doesn't mean I'm going to use > > it in practice, though. > > Howard > > > > On 03/08/2010, Suzy Davis <suzy.davis@xxxxxxxxxxxxxxxxxx> wrote: > >> Hello, > >> > >> > >> > >> Wow - that's never occurred to me - to write > >> > >> Hi, Jane > >> > >> > >> > >> I would write "Dear Jane,", "Hi Jane" but never "Hi, Jane" > >> > >> > >> > >> I understand the grammatical pause - but I'm not sure that I would want > it - > >> maybe "Hi Jane," ... > >> > >> > >> > >> It's not in common use in Australia as far I am aware. > >> > >> > >> > >> Where are yous, Howard and Amanda, located? J > >> > >> > >> > >> Regards Suzy > >> > >> > >> > >> Suzy Davis > >> Microsoft Word Templates > >> > >> & Documentation Projects > >> > >> Create Space > >> PO Box 404 > >> Brighton VIC 3186 > >> > >> Australia > >> Direct +61 3 9593 6568 > >> Mobile +61 433 489 989 > >> Email suzy.davis@xxxxxxxxxxxxxxxxxx > >> Email suzy.davis@xxxxxxxxxxxxxxxxxx > >> Website www.appsforoffice.com > >> > >> Facebook : < > http://www.facebook.com/pages/Apps-for-Office/136256423063414> > >> Apps for Office > >> > >> Twitter AppsForOffice > >> > >> > >> > >> > >> > >> From: austechwriter-bounce@xxxxxxxxxxxxx > >> [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Amanda Cat > >> Sent: Tuesday, 3 August 2010 1:45 PM > >> To: austechwriter@xxxxxxxxxxxxx > >> Subject: atw: Re: Dear Sir/Madam, > >> > >> > >> > >> I concur, Howard. I always use a comma after "Hi" followed by <name>. > >> > >> I was taught that, whenever addressing a person directly, always offset > with > >> a comma. > >> > >> People at my work have commented on it and asked why I do it. Out comes > the > >> grammar lessons.... ;) > >> > >> Amanda > >> > >> > >> > >> > >> > >> > > > > ------------------------------ > > > > End of austechwriter Digest V8 #179 > > *********************************** > > > > ************************************************** > To view the austechwriter archives, go to > www.freelists.org/archives/austechwriter > > To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with > "unsubscribe" in the Subject field (without quotes). > > To manage your subscription (e.g., set and unset DIGEST and VACATION modes) > go to www.freelists.org/list/austechwriter > > To contact the list administrator, send a message to > austechwriter-admins@xxxxxxxxxxxxx > ************************************************** > -- Bob Trussler Phone 0418 661 462