This message was posted by Shuffletown Embroidery on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/570.html#000002 I have also had the problem, and the self-help didn't work. I had to have a tech come out and we wound up replacing the part. It was under warranty so all I had was the tech trip to pay. I hope you can do the repair without a tech. Mary =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================