[amayausers.com] Re: contract work gone wrong. HELP
- From: theboards@xxxxxxxxxxxxxx
- To: amayausers@xxxxxxxxxxxxx
- Date: Mon, 4 Apr 2011 20:38:41 UT
This message was posted by YDCustom on AmayaUsers.com. PLEASE DO NOT REPLY VIA
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I'd want to know what went wrong, personally. How were they hooping, what
backing did they use, machine settings, etc. Also, why on earth didn't they
call you when they noticed that the shirts weren't turning out well? Do they
think the shirts are acceptable?
As far as compensation, have you shown the shirts to your client? I'd be
upfront about it because the client may not care. If the client doesn't care
and accepts the shirts, then I'd just ask for a discount on the work. If the
shirts are ruined and/or the client won't accept them, then I'd be much more
firm about compensation. What was outlined in your contract? Either way, I'd
be making sure that I didn't use that shop again.
Another thing to think about is how you would handle this with your customer if
you had made the mistake. What compensation would you offer? What request
from the customer would you absolutely not fulfill?
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