This message was posted by crossthread on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/cgi-bin/ultimatebb.cgi?/topic/3/750.html I have had this software for some time now and have never been able to figure it out. I try to make simple edits, and sometimes the stitches disappear. Even when I try to convert a design to wireframe to adjust something the stitches disappear on my screen. I have to shut down the program and start again. It is so frustrating. I put a call into Melco tech yesterday and only got an "attitude" and wanted me to pay for service. I had questions I should have asked a long time ago. He spoke so fast and was very rude. Has anyone else experienced the problems I am having with this software? I have a friend who has it and loves it. Also, I am very very displeased with the service I have received. They were so helpful when I was purchasing my equipment but have been less than that since then. I sent in a complaint about my latest phone call but have yet to hear from anyone! =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================