This message was posted by signman on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/2/529.html#000001 If they want a custom job, why don't they want to pay for the digitizing? I know-some customers think that it is 'our' problem to come up with design work for free and they shouldn't pay for it. But you have to be realistic with them-just because they saw the embroidery somewhere else-on someone's jacket or shirt-doesn't mean WE can get that design for free! Sometimes you luck out and find what you need for 'free clipart'-but someone still has to take the time to digitize it. Unless you can 'add in' the digitizing or art charge split between the 5 sweats...you can't afford to give it away unless you do your own digitizing at night. A jacket back design can run $50-$150 depending on who you use...even doing it yourself may take a couple hours, which costs you money also. And the couple of hours you have spent to find it...that's how many hours you aren't sewing jobs? I 'allow' an hour or so of 'computer time' for each order I take-because my screenprinting minimum is $75. Embrodiery...I have a $10 minimum anything...even just adding a name. For digitizing-I can show them the Dakota book what it costs to 'buy' any design-find one about the size of what they want...and that's what they should expect to pay for their design! AND, do NOT list the 'digitizing' on the invoice-list it as 'computer file setup time'. Otherwise-they can request and expect YOU to give THEM your computer digitized file-and they can take it anywhere they want that will undercut you for the next order. But 'computer file setup time' is not a 'physical property' that they can make you supply. You set it up...you own it! Good luck Roland =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================