[amayausers] Re: Customer Samples
- From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Tue, 14 Mar 2006 11:13:20 -0500
Do they want the samples embroidered? You MUST get a 'setup' charge
for digitizing, full price for the shirts, etc.-can't give them away!
Even if it is just for 'blank' shirts-if you don't CHARGE for them,
you'll never get them back, just excuses. If they do bring them back,
and you don't get the order-you need to charge if it was a special
order, or apply the cost they paid towards an order if you get it.
It figures out that you are going to do 6 shirts to get an order for
40....maybe! I've had many customers over the years ask for prices on
big orders, (screen printed) and then order a dozen 'as samples', at
the QUANTITY price...and never come back. All they wanted was a dozen
shirts but wanted a cheaper price! Only fell for THAT line once-but
every year someone tries to use it.
You have to charge freight also-you can't eat that expense!
I would have to figure out pricing on the 'samples' at full price-
explain to the customer that 6 shirts is STILL a 'complete' job to
you-and she has to pay full for them. BUT if she does order the rest
to make 40, you will refigure the bill to charge 'quantity' rate on
all including the samples. And if she doesn't like the samples-she
still pays for them!
You will instantly know if she is only trying to get 6 shirts for
nothing.
Until we got the Amaya our standing rule was NO pre production
samples on screenprinting-and the companies we used for embroidery
orders also would NOT do samples...it is extremely rare to find any
shop that does 'free' samples without charging an arm and a leg for
it. Now for embroidery I find it much easier to setup and run 'one'
hat or test on material for them to proof the design and colors-since
I have to do that anyways. But I will NOT sewout on a full sweatshirt
or jacket as a 'sample' unless they pay in full. Can't reuse it for
someone else!
Roland
Sunrise Graphics
116 Main St
Claremont, NH 03743
603-543-1324
fax 603-543-9902
www.sunrisegraphics.org
signman@xxxxxxxxxxxxxxxxxxx
On Mar 14, 2006, at 10:36 AM, HK Acree wrote:
> Have a customer looking for about 40 shirts. She has asked for 3
> different samples in 2 sizes for each style. How would you handle
> this. Would have to drop ship the samples as they are about 150
> miles from here. Advice anyone????
> Herb
> Royal Embroidery
>
>
>
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