Please mail me privately kesavan@xxxxxxxxxxxxxx Anand, We have had our XT machine since November. It hasn't run for the past 6 weeks because of quality & reliability problems. The hook has failed after just 3 million stitches and we now can't get a replacement or a tech to replace for us. Even after 6 or 8 calls to Melco USA there is no joy, my biggest headache now is paying back the 30 thousand dollars spent to purchase machine & software. Right now I'm looking at the Barudan machine in the hope that I can resurrect my business. If you know anyone who wants to purchase a little used XT machine I'd love to hear from them Glenn