Sally, have you tried using the JAWS screen refresh keystroke? Hold down the JAWS key and press escape while in the affected programs. This keystroke will attempt to ensure that JAWS is reading the most accurate information on the screen. Also, if Zoomtext is running while you are encountering these issues, try unloading it to see if the problems disappear. Scott Scott ----- Original Message ----- From: Sally Maguire To: adaptivetec@xxxxxxxxxxxxx Sent: Sunday, July 13, 2008 4:06 PM Subject: [adaptivetec] Re: JAWS reading Scott, Yes, maximized. Version 9.0.2169 Sally ----- Original Message ----- From: Scott Blanks To: adaptivetec@xxxxxxxxxxxxx Sent: Sunday, July 13, 2008 3:59 PM Subject: [adaptivetec] Re: JAWS reading Sally, When you open the applications where you are experiencing this problem, make sure that the program is maximized. Press alt+space, followed by x. Which version of JAWS are you using? Scott ----- Original Message ----- From: Sally Maguire To: adaptivetec@xxxxxxxxxxxxx Sent: Sunday, July 13, 2008 3:37 PM Subject: [adaptivetec] Re: JAWS reading Scott, Yes, Outlook Express and Internet Explorer. Perhaps this started after a recent update of JAWS. JAWS will read only if item is selected when attempting to go forward or backward by line or word. Sally ----- Original Message ----- From: Scott Blanks To: adaptivetec@xxxxxxxxxxxxx Sent: Sunday, July 13, 2008 2:33 PM Subject: [adaptivetec] Re: JAWS reading Sally, is this behavior occurring in multiple applications? Have you attempted the keystrokes in more than one program, such as Word, a web browser like Internet Explorer, notepad, etc? Scott ----- Original Message ----- From: Sally Maguire To: Adaptive Technology List Sent: Sunday, July 13, 2008 2:27 PM Subject: [adaptivetec] JAWS reading Hi, JAWS will not read with up or down arrow, only continuous reading with Insert + 2. Neither can I read forward or backward a word. Does anyone know what might have happened? Thanks for any suggestions. Sally No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.4.10/1549 - Release Date: 7/12/2008 4:31 PM ------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG. Version: 7.5.526 / Virus Database: 270.4.10/1549 - Release Date: 7/12/2008 4:31 PM No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.4.10/1549 - Release Date: 7/12/2008 4:31 PM ---------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG. Version: 7.5.526 / Virus Database: 270.4.10/1549 - Release Date: 7/12/2008 4:31 PM No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.4.10/1549 - Release Date: 7/12/2008 4:31 PM