[access-uk] Re: virgin media and accessibility
- From: "Saqib" <saqib@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 27 Oct 2008 18:22:50 -0000
Hi John this happened a year ago at my old address. I only ever got as far as
the line manager. I am paying a bit more for the BT services but they are worth
the extra cost. I'm not going to pursue the matter with VM as I don't live in
the same town anymore and VM can not provide the area I'm in now. Thanks for
the details anyway.
----- Original Message -----
From: john coley
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, October 27, 2008 5:00 PM
Subject: [access-uk] Re: virgin media and accessibility
Hi saqib, do you know who you spoke to? Was it just someone in a call centre,
or did they escalate to the chief executive's office? How long ago did this
happen? Although you have now left them I'd be surprised if you couldn't make a
claim in respect of the issues retrospectively.
The telephone number I have for Virgin's head office is 0
1256 752 000.
Let me know how you get on.
John.
----- Original Message -----
From: Saqib
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, October 27, 2008 4:48 PM
Subject: [access-uk] Re: virgin media and accessibility
Hi John. I was told by VM that Braille bills can not be produced and my
needs will not be considered and with that I told them what I thought of them.
Besides that their Internet service went on the blink every other day and after
countless of phone calls to techies in India my problem never got resolved.
When I was burgled and my box was stolen they refused to replace my box and
informed me that I would be charged £150 for an replacement. After a bitter
experience with VM I closed down my account and joined a more sensible company
such as BT.
----- Original Message -----
From: john coley
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, October 27, 2008 4:02 PM
Subject: [access-uk] virgin media and accessibility
Hi everybody, as there are fellow Virgin Media customers on the list I
thought I'd post this to check that all are getting braille bills as they
should.
I have been with twhat is now Virgin media, formerly Telewest and then
NTL since 2001. I have become increasingly sickened by the company's treatment
of blind customers. Earlier this year I threatened to sue, and surprise
surprise, I started receiving braille bills. I am also addressing with them the
issue of inaccessibility of their tv services. Apart from program and channel
listings, which differ from package to package there is the information given
on screen, and also on the digi box.
It would help me considerably if any here who are blind Virgin Media
customers could take this matter up similarly. At least then I won't be taking
them on alone. Changes are far more likely to be made if a number of customers
are affected than if there's just one.
I understand that a talking digi box is planned, although I don't know
exactly when, and if it will be all Virgin digi boxes.
John.
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