Hi Brian, Have you posed this question to GDBA? If they don't know the answer, they should certainly follow it up with Butlins on your behalf. George. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Williams Family Sent: 03 June 2011 10:23 To: access uk Subject: [access-uk] sort of off topic guide dogs and butlins Hi I know this is not strictly access technology but has any guide dog owner tried booking with a butlins resort? Their website states that although pets are not allowed, guided dogs and dog s for the deaf are providing your produce a registration document prior to making a booking. other than your guide dog ID card, there are no registration documents. I've tried explaining this to butlins, but i'm not sure they understand that they are asking for something that doesn't exist. Has anyone else had this sort of problem with butlins or any other establishment? Brian