Hi Jill, For your first problem, may I suggest trying the keystroke alt M when on a pop-up and see if you can bring up a list. The list concerned should give you options of what you want to do with the pop-up. I'm sure if I haven't explained this clearly, someone will read this message and see what I'm aiming at and explain it more clearly. I'm sorry I can't help with your second problem. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq