hi marie: try this. 1. rip off a label. 2. feed the label into the writer labels down until one just about pokes out the slot where the labels come out. Three, press the label feed button once quickly. the label writer should see the separate labels and stop when it reaches the end of the first label. hth. Hope to hear from you soon. From Martin. Please email me at: m.wilsher@xxxxxxxxxxxxxxxx Thanks Please visit my website: www.martin-wilsher.com _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ron sears Sent: 03 August 2008 11:45 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: problem with my 310 Dymo label writer Marie, have you tried taking out the roll and putting the roll in again? Cheers Ron ----- Original Message ----- From: Marie Baisez <mailto:baisez.marie@xxxxxxx> To: access-uk@xxxxxxxxxxxxx Sent: Sunday, August 03, 2008 9:16 AM Subject: [access-uk] problem with my 310 Dymo label writer Help please! Someone here needing a blank self-adhesive label has taken one from my labeller by pressing the button at the front of the machine. Now, the unit stops in the middle of a label and, therefore doesn't print a label correctly. I've tried cutting the labels off and fool the machine in thinking I've started a new roll of labels but it spews out 2 and a half labels before stopping. I checked and the right size labels is selected, what else can I do to make things go back to normal? Wish people would leave they know nothing about alone! Cheers now, Marie __________ Information from ESET NOD32 Antivirus, version of virus signature database 3321 (20080803) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com