[access-uk] Re: problem subscribing to info on the Benefits and Work website.
- From: "Alex Stone" <alex.stone@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 16 Apr 2011 00:42:19 +0100
George, they've had that since at least 2003 when I signed up for my PayPal
account.
Cheers
Alex
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
George Bell
Sent: 15 April 2011 16:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: problem subscribing to info on the Benefits and
Work website.
Paypal's captch does have an audio option - as I discovered only this
morning.
George.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Clive.Lever@xxxxxxxxxxx
Sent: 15 April 2011 16:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: problem subscribing to info on the Benefits and
Work website.
...or alert www.benefitsandwork.org.uk to the fact that the need to use
Paypal can generate accessibility issues for some Benefits and Work
customers with visual impairments because of the captcha process.
They might then suggest work-round for you to subscribe to their newsletter.
Best,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall,
Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Alexander Shannon
Sent: 15 April 2011 16:26
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] problem subscribing to info on the Benefits and Work
website.
Hi all,
I appologise for sending to both lists, but there is some information on
www.benefitsandwork.org.uk in there members download section which I would
appreciate getting hold of urgently.
I'm already registered to receive e-mails from www.benefitsandwork.co.uk
However, as a result of a message I received from that website today, I
would like to subscribe in order to access information within the members
area, and this is where I'm having an access problem.
In order to subscribe, I need to access PayPal, which would not be a problem
if I could remember my PayPal password, but I've forgotten it, and although
I've tried to create a new one, and thought I'd succeeded, PayPal have made
the process both difficult and partially inaccessible.
Firstly they want me to create a password which I do not use on any other
websites. This would not be a problem except that they want it to contain
up to 8 characters which must be a mixture of upper and Lower case letters,
figures and symbols, thus making it difficult for me to remember.
Secondly, PayPal have a visual verification on the page where one is offered
the option of creating a new password, and although I succeeded in changing
my password once, when I forgot it and tried again, I couldn't see the
visual verification clearly, and there is no audio option for the
verification.
Therefore I am finding it difficult to subscribe to the downloads section of
www.benefitsandwork.org.uk Does anyone have any suggestions on how I can
accomplish the subscription process successfully online, or any suggestions
of how I might alert PayPal to the inaccessibility of their visual
verification and suggest that they should implement an audio verification
system?
Alexander Shannon
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