Hi Clive, Thank you for your advice, which I shall certainly follow up. However, I may not have explained the issue clearly, It seems that although I am not subscribed as an actual member of www.benefitsandwork.org.uk, I am registered to receive the newsletters, but am not subscribed as a member of the site and am therefore not able to download information from the members area. The capture problem is occurring within PayPal as that is the payment method used for subscriptions to www.benefitsandwork.org.uk and is being caused because I have forgotten my PayPal password, and PayPal's method for changing a password involves a capture that does not, (as far as I can make out), have an audio alternative. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq