Hi Andrew, I don't know if this is still the case, but the pin number used to be the last 4 digits of your sky card. Otherwise, you can log onto your account on Sky.com, if you have one, and re-set the pin. Alternately, there is a setting to remove parental controls. That should do the trick. Regards, John Contact on : (Home) john_farley@xxxxxxxxxxxxxx or : (work) john.farley@xxxxxxxx Help raise funds for The Dacorum Talking Newspaper, shop at www.buy.at/dtnhemel -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andrew Summers Sent: 19 November 2009 16:17 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Sky help please Hello All, We have just got sky. and I need some help with sky please. What I have done is, I have recorded a program and I want to remove it from my planner, but when I try to remove it, it is asking for a pin code, and I don't know why and I don't know what it is. Is there away I can turn it off so it does not ask me for a pin code? Pleas help! It is upsetting me. Andrew To subscribe to my CALIBREBooks list send a blank email to CALIBREBooks-subscribe@xxxxxxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq