Hi Christine, Let's give Humanware the benefit of the doubt, and assume that someone accidentally hit the Delete key. You could try telephoning their UK office on Tel: 01933 415 800, or alternatively resending your message. If you get the same result from an e-mail (and that e-mail address is what is on their UK web page) then some idiot at their Head Office overseas needs, and will get, a very sharp kick up the backside. FWIW, I have copied this to one of their senior executives I know who is UK based. Honestly, it's not their usual style! George. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Christine Weetman Sent: Wednesday, January 09, 2008 5:16 PM To: Access-Uk@Freelists. Org Subject: [access-uk] What Am I supposed to do? Hi all, I wrote an email to Humanware, regarding my Braille Note cells, as suggested by some people on this group, and I got the below message back, What am I supposed to do now? Christine. Your message To: eu.info@xxxxxxxxxxxxx Subject: Advice needed please? Sent: Thu, 3 Jan 2008 13:04:46 -0800 was deleted without being read on Fri, 4 Jan 2008 00:51:05 -0800