Husna
Whoever you spoke to, and their manager, is talking a load of tosh (to politely
put it).
I use a PC to access my accounts with them, and there is a desktop token, with
speech output, which issues six digits for verifying customer identification
for accessing the site, and setting up payees.
I would get back to them and suggest that some staff training may be necessary.
Having said that, the HSBC customer website is not the most user friendly with
a screen reader.
There is far too much on it, and navigating to your account information
involves several key presses.
They introduce their new site a few years ago, at which time it was an absolute
disaster and caused many complaints from V.I. customers.
It has improved, to some extent, but as said above, it still isn’t very easy.
ATB
David W Wood
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Husna
Begum (Redacted sender "h.begum99" for DMARC)
Sent: 14 August 2019 02:24
To: Access UK <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Using HSBC online banking
Hi,
what is the easiest way of accessing HSBC online banking? The rep said there is
a device called a token that shows on its screen the 4 digit unique code that
you can use to access the site but he said there isn’t a talking version. I
insisted there must be one and he said he asked his manager and there isn’t.
Eventually he said there is also an app that you can download on the iPhone
where the unique code will appear which you can then put into the computer. I
would prefer to use the computer as I think it would be easier than navigating
on the phone. so how do people get onto HSBC online banking and is it easier to
look at statements etc on the computer rather than the iPhone?
thanks, Husna
