[access-uk] Re: UK Mobile Phone Service Providers in 2014: Experiences, suggestions from abroad

  • From: "Eleanor Martha Burke" <eleanormarthaburke@xxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 2 Oct 2014 15:22:16 +0100

I have re-read this e-mail below. If you are using a UK SIM then you wil not have to dial the UK code of 0044 as you are in effect Roaming so you probably paid more for your calls while in Dublin. ----- Original Message ----- From: "Peter Beasley" <pjbeasley23@xxxxxxxxx> 

To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, October 02, 2014 3:02 PM
Subject: [access-uk] Re: UK Mobile Phone Service Providers in 2014: Experiences, suggestions from abroad
I was surprised a couple of years ago when I went to stay for a few days with my cousin in Dublin. I was able to use my o2 pay as you go sim card and was able to dial UK numbers without having to enter the Uk code. Is this that is something that is only aplicable in the Irish Republic? ----- Original Message ----- From: "Mobeen Iqbal" <mobeeniqbal@xxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, October 02, 2014 2:38 PM
Subject: [access-uk] Re: UK Mobile Phone Service Providers in 2014: Experiences, suggestions from abroad 



hi adrien.
O2 will have contracts with certain networks in france to supply service when roaming. you used to have to dial a certain code to make calls using the UK network via the france network. however, i think this is now all automated. on your E65, if you go to settings, network, operator selection and set it to manual, your phone will search all available networks and allow you to manually click one to register with it. also, make sure roaming is enabled on your UK sim. the following link may have more info: 

http://www.o2.co.uk/help/bills-and-payment/calling-texting-and-data-usage-abroad#qs

cheers,

Mo.

On 02/10/2014 14:18, Adrien Collins wrote:

Hi Mo and every one

On a slightly different note, both mum and I use o2 as our
phone packages but from France it changes to another
network, our phones default to orange France, but because we
don't have contracts with orange France, we are unable to
make calls, I use a nokia e65 and mum one of the brand new
galaxy phones, How can I on my e65 set another network as
the default network, I cannot find this in the phone
settings. I have set it to another network and it works, I
have to change it manually every time my phone is turned
off. I can receive calls but not make calls.

Regards

Adrien


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mobeen Iqbal
Sent: Friday, September 26, 2014 3:25 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: UK Mobile Phone Service Providers
in 2014: Experiences, suggestions

hi steve.

many thanks for the tip, i had no idea you couldn't use a
credit card
over the phone to top up! i've always used a credit card via
the auto
topup feature offered online. very useful to know. i wonder
why they're
so picky? perhaps there's an expense in having a telephone
credit card
processing system?

all the best,

Mo.

On 26/09/2014 14:18, Steve Nutt wrote:

Hi Mo,

Giffgaff is a great option, but be aware that you can't

top up without

Internet, unless you buy Giffgaff vouchers.  I found this

out the hard way

when I gave a Giffgaff sim to a customer who is not

Internet savvy.  She

didn't like it because she couldn't top up with a credit

card, you have to

go buy a Giffgaff voucher.  This is silly, considering you

can with O2.

The top up number is 43430, but again, you have to buy a

voucher before you

can top up.

Otherwise, I love Giffgaff.

All the best

Steve

--
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx

[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of

Mobeen Iqbal
Sent: 25 September 2014 11:01
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: UK Mobile Phone Service Providers

in 2014:

Experiences, suggestions

Hello Matt.

The below is just my experience, it'll be interesting to

see what others

come back with. recently, i moved house and the signal in

the

lincolnshire countryside wasn't great at all. i'd been

with o2 since the

90's, and always found them to be fantastic in terms of

customer service

and accessibility, it helps that they have a dedicated

accessibility

team to improve things like the website etc. i've never

had any problems

when administering my account online, and its very easy to

administer

multiple accounts if you have family members with other

contracts but

you're paying the bills. Tesco's website account manager

is also ok, my

brother's contract is with them and i can highly rate

their customer

service response times as well as the level of

helpfullness. not to

mention the fact that you can claim plenty of club card

points in

various ways. Giffgaff could also be an option for you.

i've used them

in the past, and generally found them to be ok but all the

support you

receive is web based. you can't speak to someone and they

use the o2

network, so they weren't an option for me. I proceeded to

obtain sim

cards from all the major networks to find out which had

the best

coverage across the county, as well as looking on the

network coverage

checkers for each provider. I also called customer

services for each

provider and put them through their paces, buying

contracts, cancelling

contracts, etc. O2 came out on top, which i found

consistent with online

surveys they're always winning awards a long with tesco,

but

unfortunately they only cover around 90% of the UK and

they weren't an

option for me. I then tried three. their customer service

is based in

India. they're ok for the most part, but i found that

while on pay as

you go with them, sometimes you'd send texts and they

wouldn't arrive

until days later. that could've been a glitch but this

went on for weeks

as my brother was with them. we tried different phones and

different

message center numbers all to no avail. they're very easy

to sign up

with though and coverage is OK in most areas, i'd double

check your area

before hand. the website account manager is very easy to

use and

displays all your account information in an easy layout.

Vodafone came next. coverage wasn't that great in my area,

and i had

some bad experiences with customer services unfortunately.

they'd leave

me holding for ages if they didn't cut me off, and when

i'd try and top

up my sim card, the card would be fine in terms of

funds/expirey etc but

i'd more often than not get transfered to customer

services as the

automated service would refuse to accept my card details.

i also found

the website not to be fantastic in terms of useability.

they were also

rated worst for customer service in a survey conducted not

long ago by

offcom.

Next i decided to try the last network, EE. on the hole,

my experience

has been pretty good with them. they may not always have

the cheapest

deals, but you can't go wrong in terms of coverage. the

network has been

very good when i've been travelling over the UK, certainly

on a 3G

connection. i haven't been to London so can't comment if

the network

congestion is bad down south, but in terms of customer

service they're

ok. most of its based in the UK, and if you don't mind

holding for a bit

then you eventually get through to someone who can resolve

your issue.

the website account manager is also quite useable, and

they're the only

UK network offering shared plans for families, ideal for

me. i'm paying

£39 a month for unlimited calls and texts, 20GB of data

and each extra

sim costs me £12 and i can have up to 5 on my plan. the

others then

share my data allowance. not bad when you consider the

amount of data

and a motorola moto G 4G thrown in for free. the sims you

receive are

also 4G compatible so no matter what kind of handset you

have it'll work

using the best connection possible in your area. virgin

are also worth

looking at. i haven't used them but they use the EE

network and i've

heard good things about their customer service. This is

just my

opinion/experiences, i hope they help you in making a

decision. I dare

say that others have had bad experiences where i've had

good ones, the

best thing you can do is take them for a spin your self.

my priorities

have always been customer service and coverage. if i can

be of any

further help, please don't hesitate to drop me a note

either on or off

list and i'd be more than happy to go in to more detail on

any of the

above providers. telecoms is always something i've had a

keen interest

in, and whenever a new provider comes a long, i like to

take them for a

spin to see what they're like. i must remember to try out

the Co-Op next.

all the best,

Mo.

On 25/09/2014 09:04, MJ Williams wrote:

Dear all,

I am shopping around for a good-value iPhone package. So,

your

experiences of dealing with mobile phone companies

(operating in the

UK).  What to look for, what to avoid.  vodafon used to

give you a

free screen reader with your handset; everything else

about them left

a lot to be desired.  Is Orange / EE the best or the

worst in terms of

customer support? You just don't know who to believe, a

lot of people

on both sides of the divide.  I am hoping that in the

relatively

collegiate atmosphere of Access-uk we are better able to

keep the

discussion basically factual and therefore objective

*smile*

Over to you folks.
Cheers, Matt

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