I think you know what your local Trading Standards office or the Consumers
Association (Which?) would say.
Hope you have the original packaging to hand?
George
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Mandy
Clayton
Sent: 14 December 2019 17:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Syncing Notes to email with Brailliant 14.
I am really not sure what to do about this. When I first received the
Brailliant the key 8 definitely worked, now it doesn't and I was told that it
is an Ios problem but this is obviously not the case. However, worryingly the
same happens with my focus 40 in that sometimes the dot 8 works, sometimes not.
Making notes in the local settings, key 8 works as apparently it brings up
all 8 dots to signify this. I owonder do I have grounds to send it back for a
new one? I definitely don't want to but I do want a correctly working unit.
Mandy.
On 14 Dec 2019, at 13:08, Iain Lackie
<iainlackie@xxxxxxxxx<mailto:iainlackie@xxxxxxxxx>> wrote:
Not Jackie, but my dot 8 is definitely working.
I have just used it to create the line spaces in this message. If you have
iOS13.3 there should be no problem with dot 8.
Iain
On 14 Dec 2019, at 12:53 pm, Mandy Clayton
<mandylovetennis@xxxxxxxxx<mailto:mandylovetennis@xxxxxxxxx>> wrote:
Hi Jackie.
This puzzles me. could it make a difference according to which email programme
is used? I am using Live Mail.
Also, does your key 8 work? Mine is not working which I've been told is an
Apple problem but when I first got it, key 8 was definitely working. Is there
a braille setting that makes a difference within the settings on the iPhone?
Mandy.
On 14 Dec 2019, at 08:24, Jackie Brown
<jackieannbrown62@xxxxxxxxx<mailto:jackieannbrown62@xxxxxxxxx>> wrote:
Hi Mandy
Mine do every time, I receive an Email with the note I have created and
synchronised in the body of the message.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx<mailto:jackieannbrown62@xxxxxxxxx>
From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Mandy
Sent: 13 December 2019 23:32
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Syncing Notes to email with Brailliant 14.
Hi Jackie and Iain.
So Iain, what do you mean pressing on the cursor key corrects being unable to
use dot 8 for a new line? Are there any braille settings in voice-over that
affect not being able to use the dot 8 key?
I was told it is an I O S thing but when I first received the Brailliant it
did work because I kept sending text messages by mistake before I was ready.
Jackie: are you saying that when you sync notes they do go into your inbox
because I was told this does not happen and so I am still confused.
Mandy..
From: Iain Lackie<mailto:iainlackie@xxxxxxxxx>
Sent: 12 December 2019 12:42
To: access-uk@freelistsorg<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Syncing Notes to email with Brailliant 14.
I have found that sometimes the dot 8 doesn't work as expected. Usually
pffessing down on the joystick fixes this.
Iain
On 12 Dec 2019, at 12:23 pm, Jackie Brown
<jackieannbrown62@xxxxxxxxx<mailto:jackieannbrown62@xxxxxxxxx>> wrote:
Hi Mandy
Try updating your iPhone to the latest software, there has been yet another
release this week. If I write notes on either the BI14 or on my iPhone, then
synchronise them, I always receive an Email containing the notes I have written
which lands in my Outlook Inbox as normal.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx<mailto:jackieannbrown62@xxxxxxxxx>
< p class=MsoNormal>From:
access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Mandy
Sent: 12 December 2019 11:36
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Syncing Notes to email with Brailliant 14.
Hi Jackie.
Thanks for this.
I have just talked with Louis Crack and he says the dot 8 thing is a VoicedOver
issue although strangely it did work when I first got it. I find dot 8 doesn’t
work on my Focus either athough at times it does.
I was misunderstanding the notes sync thing, I thought that the notes went into
the inbox of the email account I didn’t realise it just meant that they are on
the Brailliant in the email account section.
Mandy.
From: Jackie Brown<mailto:jackieannbrown62@xxxxxxxxx>
Sent: 12 December 2019 08:08
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Syncing Notes to email with Brailliant 14.
Hi Mandy
I’m baffled as to why you are experiencing these problems to be honest, my BI14
just wakes up seamlessly when turned on and in the vicinity of my phone, I’ve
never seen another display that does this so well.
I’ll send you the review off list, but I don’t think it’s going to help much
from what you are saying.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx<mailto:jackieannbrown62@xxxxxxxxx>
From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:acces%20s-uk@xxxxxxxxxxxxx>> On Behalf Of Mandy
Sent: 11 December 2019 23:46
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Syncing Notes to email with Brailliant 14.
Hi Jackie.
I would be grateful for the review off list, I did call HumanWare again
yesterday and asked for a step-by-step instruction but must have deleted it by
mistake and I had already phoned the day before – bit embarrassed to keep cling
even though I know that is what they are for.
Also now, for some reason, my dot 8 does not create a new line.
I did look at some settings but the manual does not seem to say what the
defaults are: i s there something in the settings that would affect this? I
am sure it says something about new line and I have this on, perhaps it is
supposed to be off.
Also, sometimes I seem to have to go back into settings to reconnect the
Brailliant i s this usual?
Mandy.
From: Jackie Brown<mailto:jackieannbrown62@xxxxxxxxx>
Sent: 10 December 2019 08:22
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Syncing Notes to email with Brailliant 14.
Hi Mandy
I have a review of this device that I can send you off list, it tells you what
to do, you have followed the correct procedure so far.
Kind regar ds,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx<mailto:jackieannbrown62@xxxxxxxxx>
From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Mandy
Sent: 09 December 2019 20:08
To: access -uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Syncing Notes to email with Brailliant 14.
Hi Jackie.
So I followed your instruction and notes was not on, I turned it om but still
cannot sync.
Can you give me step-by-step instructions what to do with a note for it to sync
with email?
What I am trying is sliding the switch to the left on the Brailliant, first
thing I see is the current time so I move the joystick one to the right and see
notes.
So I select notes with the joystick and it says local. I understand that these
notes don’t synchroniseSo I move the joystick one right to my email address and
select
And I have a couple of words written in.
What do I do next so that these will syncd with my email account and do they
also appear in notes on the iPhone?< /p>
Sorry if I am being a bit thick, I just can’t get this.
Als o I keep sending text messages halfway through: I gue ss I must keep
hitting enter even though I don’t realise it.
Mandy.
From: Jackie Brown<mailto:jackieannbrown62@xxxxxxxxx>
Sent: 09 December 2019 11:55
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Syncing Notes to email with Brailliant 14.
&nb sp;
Hi Mandy
Try the following:
&n bsp;
1. Go into your iPhone's Settings, and find Passwords and Accounts.
2. Now go to the name of the acco unt you want to sync Brailliant with, in
my case this is Gmail.
3. In here, check that Notes is on. If it isn't, ensure you double-tap to
turn it on.
4. Now try synchronising your device with your iPhone.
Job done, (hopefully).
Kind regards,
Jackie Brown
Emai l: jackieannbrown62@xxxxxxxxx<mailto:jackieannbrown62@xxxxxxxxx>
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Mandy
Clayton
Se nt: 09 December 2019 11:43
To: access-uk <access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>>
Subject: [access-uk] Syncing Notes to email with Brailliant 14.
Hi All.
I have just spoken with someone from Humanware but it hasn't helped.
I downloaded the Brailliant Sync app and selected my account, I have even
received emails saying that my account is shared with Brailliant sync but my
account says idle and writing a note and trying to sync doesn't seem to
work.
I think I need a step-by-step instruction as I am not sure what I am doing
wrong.
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