[access-uk] Re: Resets on the Braillenote Apex

  • From: "Carol Pearson" <dmarc-noreply@xxxxxxxxxxxxx> (Redacted sender "carol.pearson29" for DMARC)
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Tue, 16 Aug 2016 23:04:42 +0100

I think it was £500 plus. I think it entailed replacing motherboard and hard disk as the two work together.


So sorry!


Carol P




On 16/08/2016 22:30, Wendy Dundas wrote:

Thanks Carol - I'm gearing myself up for the worst as this is not looking
good.
Can you remember roughly how much the repair was?
Thanks.
Wendy

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Carol Pearson (Redacted sender "carol.pearson29" for DMARC)
Sent: Tuesday, August 16, 2016 22:07
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Resets on the Braillenote Apex

Wendy,


I've just looked at this thread and it reminded me that, when my Apex went
that way, it was an issue with the boot driver, or something like that. I
know I had no option but to return it for a rather costly repair.


Sorry if I'm the bearer of bad news. I hope it's not and that you're up and
running, somehow, without having to send it back.


I know Rajumnd has given you appropriate advice so won't add to it further.


Carol P



On 16/08/2016 20:57, Wendy Dundas wrote:
It's not working at all - it starts keysoft and stops when it gets to 14
regardless of what type of reset I do.
Thanks again.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Rajmund
Sent: Tuesday, August 16, 2016 20:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Resets on the Braillenote Apex

Try reset, with dots 1-2-3?



Sent from a Braille Sense

----- Original Message -----
From: Wendy Dundas  <wendy.dundas@xxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Date: Tuesday, August 16, 2016 8:39 pm
Subject: [access-uk] Re: Resets on the Braillenote Apex

I've just done that and still no joy, so I think it's going to need to
go back.
Thanks very much for your help.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Rajmund
Sent: Tuesday, August 16, 2016 20:28
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Resets on the Braillenote Apex

Hi, try removing the battery, and putting it back in?



Sent from a Braille Sense

----- Original Message -----
From: Wendy Dundas  <wendy.dundas@xxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Date: Tuesday, August 16, 2016 7:20 pm
Subject: [access-uk] Resets on the Braillenote Apex

Hi all
My braillenote Apex is jammed, and I think that I may need to
complete a
hard reset.
Would someone mind letting me know the various reset options, as I
can't
find any documentation online and I can't access the manual on the
machine?
Thanks very much.
Wendy
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