I had this problem several months ago and found that I had to go to the Windows update website and download it directly from there rather than having it delivered by automatic updates as I would have expected to have been able to do. I too am running Windows 7 home premium. Tony From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Sharon Bowell Sent: 02 May 2014 12:49 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Problems installing IE11 Hi, I have tried several times to install IE11 as it is one of my important windows updates. I have however been unsuccessful with the installation. I receive codes saying different things like my pc may be unstable, which to my knowledge it is not. I've run scans and nothing has come up saying there is a problem. I'm running windows 7 home premium 64 bit, Jaws 15, and therefore wonder if anyone can help. Many thanks. Sharon