Many thanks Mark, I’ll take a look. Sharon From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mark Matthews Sent: 02 May 2014 13:11 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Problems installing IE11 Hi Sharon, Without knowing what the actual error is, it’s a bit difficult to say exactly. From doing some research on Google this is a common problem. I found something which looks quite promising at the following address: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/unable-to-install-internet-explorer-10-or-11-error/018f8bf3-9fcc-4c96-a547-7b440aa36ba8?auth=1 Mark Mark From: Sharon Bowell <mailto:sharon.bowell1@xxxxxxxxxxxxxx> Sent: Friday, May 02, 2014 12:49 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Problems installing IE11 Hi, I have tried several times to install IE11 as it is one of my important windows updates. I have however been unsuccessful with the installation. I receive codes saying different things like my pc may be unstable, which to my knowledge it is not. I’ve run scans and nothing has come up saying there is a problem. I’m running windows 7 home premium 64 bit, Jaws 15, and therefore wonder if anyone can help. Many thanks. Sharon