Hi Kirsty, If you go to the search function on Symantec's web page, and enter the LU1814 error number, it will take you to a page with a variety of suggestions. I'd quite the link, but it is long and wraps. (plus and my system is again putting equals signs in where they don't belong) As regards your second problem, is this just happening with the German keyboard? It's not beyond the realms of rhyme and reason that it's a lock up caused by a problem that is silencing your screen reader, yet displaying something meaningful on the screen. Have you anyone who can check this next time it happens? George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Kirsty Sent: 31 August 2004 00:52 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Problems - dont know if they are related. I should perhaps add to this that the shutting down problem only happens after a few hours - have done a full system scan which came out ok, though how useful this is if the definitions are not what they should be... Kirsty. ----- Original Message ----- From: "Kirsty" <singing-cindy@xxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, August 30, 2004 3:25 PM Subject: [access-uk] Problems - dont know if they are related. > Hi! > > I have managed to land myself with two problems today - no idea if they are > related though. > > Firstly - I believe someone was talking about Norton Antivirus a while ago - > apparently the virus definitions are out of date but I cannot seem to renew > them - every time I try to, I get a message saying LU1814 and that I was not > able to access available definitions and to ensure that I was connected to > the internet (which I was at the time - any suggestions?) > > 2. Today I changed the keyboard language to German but did not intentionally > change anything else in the control panel. Now, about three times, the > machine has suddenly frozen, losing anything I was doing, and requiring a > reboot. I have checked in the power management settings and everything > seems to be ok there - so does anyone know why this may be happening - is > beginning to annoy me, as is my inability to collect virus updates. > > Thanks in advance for any help - I still have unread mails for this list so > maybe I will find the Norton answer - but the shutting down is driving me > crazy. > > Kirsty. > > > ** Going on holiday and want to halt messages? Send a message to:- > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** vacation ## d > ** where ## is the number of days followed by d for days. > ** For other things like digest mode, send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to=20 ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq =0AThis Message has been scanned for viruses by McAfee Groupshield. ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq