Hi! I have managed to land myself with two problems today - no idea if they are related though. Firstly - I believe someone was talking about Norton Antivirus a while ago - apparently the virus definitions are out of date but I cannot seem to renew them - every time I try to, I get a message saying LU1814 and that I was not able to access available definitions and to ensure that I was connected to the internet (which I was at the time - any suggestions?) 2. Today I changed the keyboard language to German but did not intentionally change anything else in the control panel. Now, about three times, the machine has suddenly frozen, losing anything I was doing, and requiring a reboot. I have checked in the power management settings and everything seems to be ok there - so does anyone know why this may be happening - is beginning to annoy me, as is my inability to collect virus updates. Thanks in advance for any help - I still have unread mails for this list so maybe I will find the Norton answer - but the shutting down is driving me crazy. Kirsty. ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq