[access-uk] Re: Problem checking out orders on websites; cookies?
- From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 14 Feb 2005 23:08:18 -0000
Andy,
You may have made changes to your security settings on Internet
Explorer, or even your firewall or something. If in doubt, try again
with Default settings.
--
Carol
carol.pearson@xxxxxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Andy Collins
Sent: Monday, February 14, 2005 6:14 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problem checking out orders on websites;
cookies?
Carol -
I had this problem last time I placed an order, but when I called them
about
it, they finished the order off over the phone, and then I forgot about
it
until today, and I encountered the problem again on another site,
decided to
go on to the Tesco site and see if the problem was still there too, and
it
was and is!
I didn't get as far as you did, when you had a problem with them, I
couldn't
get on to the security page to enter my card details etc. I'm pretty
sure I
need to change something on my computer, but don't know what that might
be;
I've deleted temporary cookies and temporary files, but that has made no
difference, and I don't know what else to do - I've called Tesco again,
but
all their lines are busy!! So, having not deliberately made any changes
on
this machine, I'm stuck to know how this problem of not being able to
complete purchases, has occurred, and how to cure it!
So to all, again I ask, has anybody had a problem where they have an
account
set up with a website, all seems to work well, and then suddenly one
day,
the 'check out' button won't take you to the security page?
Andy
----- Original Message -----
From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, February 14, 2005 5:58 PM
Subject: [access-uk] Re: Problem checking out orders on websites;
cookies?
> Andy,
>
> I had a recent problem where I got to the checkout, filled in my
> details and then didn't get the next page telling me they'd be coming
> and sending me an email. Instead I got a message that something had
> gone wrong at the checkout stage. I tried it again about a half an
> hour later and it was fine.
>
> Don't know if this helps really but at least you're not alone with
> perhaps occasional problems at the site which are not recognised by
> Customer Services. The only problem they have is not knowing what
> satsumas are!! True: I had to make an amendment on one occasion and
> remove apples and replace them with satsumas. The lady on the other
> end asked if "satsumas" were apples! <SMILE>
>
> I decided at that stage to do the manoeuvre myself later! . . ..
>
>
> --
> Carol
> carol.pearson@xxxxxxxxxxxx
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Andy Collins
> Sent: Monday, February 14, 2005 1:29 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Problem checking out orders on websites; cookies?
>
>
> Hi all -
>
> This is happening on more than one site that I have an accountwith,
> but I'll use Tesco for this example.
>
> I can log in with my password, do my shop, and check my basket, but
> when I hit the 'check out your order' button, the page disappears, but
> the checkout
> page doesn't arrive, and when I arrow up and down, JFW doesn't speak,
> and
> only pressing alt F4 get's me out of it, by bringing up the last page,
> with
> the 'check out your order' button.
>
> I've spoken with Tesco, and they say they have no technical problems,
> and actually completed the order from their end.
>
> I'm wondering then, if I have a cookie issue. I haven't knowingly
> deleted any cookies off this machine, and am wondering if they can get
> corrupted, if
> this is possible, it does seem strange, as I've experienced it on
> another
> site this morning!
>
> Any thoughts on what might have happened and how to fix it?
>
> Thanks
>
> Andy
>
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