Hello Ted,
I've had no problems yet with batteries but only received my
card reader a short while ago.
However, I do have a problem with this procedure. having
only just received my talking Pinsentry reader, despite
being a fast and accurate typist, I am finding it almost
impossible to complete all fields on the two-step log in
screens to get access to my account. I have only achieved
this once in 20 or 30 attempts. The Online helpline say I'm
doing it correctly and that it is a time-out problem. I have
all necessary account numbers, PINs, etc, to hand and put
them in quickly but still it will not let me in.
Additionally, the message I get back asking me to do it
again does not say anything about being timed out. It simply
says that the details I enter are not the same as the
details they hold for me. I am sure that this is not the
case.
Have you or anyone else experienced this problem and, if so,
how did you get around it? Was it a timeing-out problem or
something else?
John.
----- Original Message -----
From: "Ted Martin" <tedmart@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, December 03, 2008 8:41 PM
Subject: [access-uk] PIN sentry card reader
Hello All,
Is anyone else using the above talking card reader from
Barclay's, for logging on to online banking?
I am now on my third machine, and once again the batteries
have expired, after very short usage. I am always
scrupulously careful to switch off as soon as I have been
given the password, so I'm sure I have not wasted the
batteries.
Clearly without the card reader there is no way for me to
access my account before going out and buying new
batteries. This has become such a pain I am writing to
the bank to ask to go back to the old way of logging on.
I am half prepared for an argument over this, and would
therefore be interested to hear if others have had this
problem.
Ted Martin
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