[access-uk] Re: New Printer Problem
- From: <roger.south@xxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 3 Jan 2014 08:57:20 -0000
Oh Gawd Mo!! The foreign call centres. What a depressing thought for this
morning!! The news I didn't want is that’s it’s Virgin’s fault. I’ll take the
coward’s way out and email them I think. Thanks for the response.
Roger
From: Mobeen Iqbal
Sent: Friday, January 03, 2014 8:24 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: New Printer Problem
hi roger. its definitely not your computer as far as i can tell from what
you've described. its more likely to be virgin that's the problem. if a script
is badly written and there is an error, it can prevent you from printing the
page weather its an email or web page. the error more often than not occurs on
web pages. if you couldn't print anything at all from any program, then i'd
have said its your computer but that's obviously not the case. perhaps report
it to virgin media? good luck with the foreign call centres!
Mo.
On 03/01/2014 08:15, roger.south@xxxxxxxxxx wrote:
Please forgive the cross posting but I’m trying to reach as many as possible
to get this solved
Running Windows 7 Home Premium 64 bit
I treated myself to a new printer for Christmas, an Epson XP-312 It works
very well except for one problem. If I try to print an email the following
error message appears.
+++++++++++
An error has occurred in the script on this page
Line 296
Char 1
Error Automation server can't create object
Code 0
URL res://ieframe.dll/preview.js
Do you want to continue running scripts f this page?
YES NO
+++++++
I do not use JAWS so the reverence to scripts is nothing to do with screen
readers. Regardless of whether I hit the Yes or the No options I cannot print
the email. My only way of doing so is to save it as a text message and then
print. I called the Epson support line only to be told it’s not their problem
but a Virgin error. I really don’t fancy my chances of trying to convince
Virgin of that without more substantial facts to put my case.
Has anyone here any idea what my problem could be and, more importantly, a
solution assuming there is one.
Many thanks Roger
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