Hello Steve, Actually, when I received the phone there were no contacts or any messages. Also, when I first powered it up it asked for our wireless connection and installed updates. Everything was as per a new phone, Talks was set as it had just been installed and all the phone's menus and settings were default values. I was then getting just about two days running time before charging the battery. I wouldn't think the folks at TalkNav would send out a phone with private data on it. I know it isn't the battery as I bought a new one and the same thing happens. Maybe a call to TalkNav is the best solution. Best wishes, Clive Pallett ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq