[access-uk] Re: Looking for Help From TalkTalk Customers

  • From: Mobeen Iqbal <mobeeniqbal@xxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Sun, 11 Aug 2013 21:48:25 +0100

hi darran.
here's what i did to get it to work. i logged in to my account and clicked on latest bill. then, options are displayed as you say to export to excel, convert to PDF, and print. when pressing enter, jaws did not click the links. i then tried using the jaws curser and clicking on the print link. that works. a heading comes up right at the bottom of the page, and gives you the option to print either a bill summary or the entire bill. you can also tell them to send you the bills printed out in the post, they may charge you extra though. do you know how to use the jaws curser? if not, let me know what kind of keyboard you have and i'll do my best to instruct you step by step. 

all the best,

Mo.


On 11/08/2013 20:30, Darran Ross wrote:
Mo, I should also say that clicking on the convert to PDF and send to excel options also brought about no activity. 
Darran

    ----- Original Message -----
    *From:* Mobeen Iqbal <mailto:mobeeniqbal@xxxxxxxxx>
    *To:* access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
    *Sent:* Sunday, August 11, 2013 8:10 PM
    *Subject:* [access-uk] Re: Looking for Help From TalkTalk Customers

    Hi darran.

    Hmm, strange! Let me see what my account looks like and I will try
    and replicate what you are doing.

    I will b in touch shortly.

    Cheers,

    Mo.

    Darran Ross <darran.ross@xxxxxxxxxxxxx
    <mailto:darran.ross@xxxxxxxxxxxxx>> wrote:

        Sure Mo, here's where I'm at.
        I log-in, bring up the specific area of the bill we're
        interested in, and I then use the JAWS insert key plus F7 to
        bring up the list of links.  I then hit p until print is
        selected. From here I enter on that link and nothing happens!
        JAWS repeats the word "print" and that's it.
        I've checked to make sure there's not more than one print link
        on the page, and there's not.
        I also remember there used to be a checkbox that needed to be
        check before printing would begin, but I can no longer find
        that or even remember why I had to do it!
        Darran
        ----- Original Message -----

            *From:* Mobeen Iqbal <mailto:mobeeniqbal@xxxxxxxxx>
            *To:* access-uk@xxxxxxxxxxxxx
            <mailto:access-uk@xxxxxxxxxxxxx>
            *Sent:* Sunday, August 11, 2013 7:06 PM
            *Subject:* [access-uk] Re: Looking for Help From TalkTalk
            Customers

            hi darran.

            i'm with talk talk. when you say nothing happens, could
            you be a little more specific? what steps are you going
            through to print the bill? could  you perhaps export as
            PDF, then open it in adobe and print from there? i haven't
            printed my bill directly as yet as i haven't needed to but
            we could compare notes?

            all the best,

            Mo.

            On 11/08/2013 18:58, Darran Ross wrote:

            Hi List.
            I'm trying to print out a copy of my Mum's phone bill
            from the Talk Talk website, and I used to be able to do
            this without any problems, however, tonight no matter how
            I try to ask for a Print out nothing happens.
            Are there any Talk Talk customers who use the site for
            bill printouts that may be able to offer some advice?
            I'm using IE 10 and have tried with JAWS 14 and NVDA, in
            case any of that's relevant!
            Many thanks.
            Darran

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