Sorry Maggie, but in that case I don't know the answer. All I can suggest is uninstalling the whole thing, downloading a fresh copy of the installer, and trying again. If it happens again, try to make a note of the name of the missing file - Alasdair may be able to help. Douglas On 22 Feb 2009 at 17:51, Maggie Norton wrote: > Thanks Douglas, > I have Real Alternative installed. But, the problem is that I can't launch > the programme, just get that error message, and so do not get as far as > the list of channels or programmes! The TV; podcast and gutenburg parts > work fine, it's just Listen again Thanks, anyway! Maggie ----- Original > -- Douglas Harrison ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq