Hi Mandy, Yes, if you are in someone else's house, and there is no possibility or risk that it's using your own wireless connection. Anything above about 100 yards away from your house is probably a safe bet. Just about the only option left to test, would be to take your router to somewhere else away from your home, and try your own router out. If it still fails, it is clearly the router. If it does not, then I'm afraid to say that it would suggest there is something locally causing the problem. From what you describe, you are not loosing connection to the router itself when you are at home. And so it appears the router is therefore loosing connection to the outside world. If it is a broadband router (Sorry if you've already said) it could be something as simple as a bad connection at the point the phone wire come into your house. Or it could be somewhere else between house and telephone exchange. Was the router supplied by Blueyonder? If so, might you be able to persuade them to swap it? George. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mandy Sent: Sunday, July 29, 2007 2:12 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Laptop Not Staying On Internet Etc. As I know so little about these things George: if I'm using someone else's wireless connection wouldn't that automatically mean I am not using my router? If not what else could the fact that there were no problems with the other connection suggest considering that when it loses internet connection it still says it is connected to the wireless network with strong signal? Do you think any RNIB volunteers would know about wireless networking? I'm sorry to go on about this you must all be as sick of it as I am. Any other ideas, also George, about not being able to link onto links in emails if it's nothing to do with plain text or html? It seems the sane whether I use Jaws 7 or 8. Mandy. ----- Original Message ----- From: George Bell <mailto:george@xxxxxxxxxxxxxxxxxxx> To: access-uk@xxxxxxxxxxxxx Sent: Sunday, July 29, 2007 1:01 PM Subject: [access-uk] Re: Laptop Not Staying On Internet Etc. If you are also going through someone else’s router, then it does very much suggest that your may be at fault. George. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mandy Sent: 28 July 2007 21:44 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Laptop Not Staying On Internet Etc. Sorry about this hopefully this will be the last time I write about this other than getting Steve's help - I am now connected to someone else's network and it is staying on perfectly well does this prove it's a router problem? Mandy. No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.23/924 - Release Date: 28/07/2007 15:50 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.23/924 - Release Date: 28/07/2007 15:50