Hi Derek I've been doing a spot of digging around for you. You can call 4444 if you are on top-up, but this of course would be no good to you as a deaf person because it then directs you to a menu system from which you need to choose further options. But when I tried one that was relevant to what you are looking for, it gave me a similar message to the one you have received, but it did tell me to text my o2 to 2020 where you would be texted a link. Now if this works, you might be able to get your balance via the Internet, I'm not sure. If I find out a more direct and easier way for you to get your balance by text at any time, I will let you know. I haven't forgotten. Kind Regards, Jackie Cairns J&M Work-Ability jandm@xxxxxxxxxxxxxxxxxx www.work-ability.co.uk ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq