If BT is called out, to do a repair, they will always
charge if the fault is found not to be BT's responsibility.
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Jonathan H
Sent: Wednesday, May 17, 2017 1:55 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Helping a VI person with BT repair problems
(she's now been cut off!)
I met someone at a conference yesterday who is registered blind was
saying how she'd had a terrible phone line for years.
As I understand it, BT have now charged her £300 but the problem still
persists.
She said that as she hadn't paid it, they'd cut her off. I said I'd
try and help, but of course, BT won't speak to me, and say she needs
to call them (without a phone line!).
Before I call her back, is there a helpline number for this kind of
thing? Of course, the ombudsman would be a last resort, but they need
to know every other option has been exhausted first.
I know this may be more of a "consumer rights" forum question, but I
thought I'd try here first.
Any ideas? Thanks.
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