[access-uk] Re: Helping a VI person with BT repair problems (she's now been cut off!)

  • From: Jonathan H <digitaltoast@xxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Fri, 19 May 2017 11:34:22 +0100

 Derek Hornby wrote:

If  BT is called out,  to do a repair, they will always
charge  if the fault is found not to be BT's  responsibility.

While that is true, she was let to believe that the fee would be the
standard £130 maximum, they didn't tell her what was wrong, and the
fact is the line was no better!

Sounds very much like this article:
http://www.thisismoney.co.uk/money/bills/article-2723459/The-130-call-fee-BT-shouldnt-charge-you.html

In fact, if no joy from the head office number mentioned earlier in
the thread, then I might suggest she contacts This is Money as well.

Anyway, thanks all for your help and suggestions. I'll pass them on now.

Jonathan


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Jonathan H
Sent: Wednesday, May 17, 2017 1:55 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Helping a VI person with BT repair problems
(she's now been cut off!)

I met someone at a conference yesterday who is registered blind was
saying how she'd had a terrible phone line for years.

As I understand it, BT have now charged her £300 but the problem still
persists.

She said that as she hadn't paid it, they'd cut her off. I said I'd
try and help, but of course, BT won't speak to me, and say she needs
to call them (without a phone line!).

Before I call her back, is there a helpline number for this kind of
thing? Of course, the ombudsman would be a last resort, but they need
to know every other option has been exhausted first.

I know this may be more of a "consumer rights" forum question, but I
thought I'd try here first.

Any ideas? Thanks.
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