Ian, The only part of the DDA yet to come into effect is the component that relates to physical premises. The component that relates to goods and services has been in effect since October 1999. The DDA is a difficult piece of legislation to work with, as it offers ambiguity where more precise definitions of effort and accessibility would be preferable. I have not always agreed with Julie Howell in the past, but in this instance I would urge everybody to respond to her suggestion and contact these companies. She has already done a tremendous amount in this sector and has the influence and knowledge to bring these issues to bear. Regards, Tink. ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq